Customer Relations Representative - State Farm Agent Team Member
Gilleyinsurance, Crestwood, Kentucky, United States, 40014
Customer Relations Representative - State Farm Agent Team Member
Full Time in Crestwood - KY
401(k) matching
Bonus based on performance
Free food & snacks
Opportunity for advancement
Paid time off
ROLE DESCRIPTION As a Customer Relations Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
Communication Skills
Strong verbal and written communication skills to effectively interact with customers and resolve issues.
Problem-Solving Skills
Ability to address customer concerns and find solutions quickly.
Interpersonal Skills
Strong people skills to build rapport with customers and handle various personalities.
Organizational Skills
Ability to manage multiple tasks and prioritize effectively.
Technical Skills
Familiarity with customer relationship management (CRM) software and basic computer skills.
ATTRIBUTES
Patience and empathy to understand and address customer needs.
A positive attitude and a customer-focused mindset.
Ability to work in a fast-paced environment and handle stressful situations calmly.
Compensation $20.00 - $27.00 per hour
Join a community of good neighbors Make a difference in your community every day.
Gain confidence and grow your dream career.
Earn benefits and rewards that are second to none
#J-18808-Ljbffr
401(k) matching
Bonus based on performance
Free food & snacks
Opportunity for advancement
Paid time off
ROLE DESCRIPTION As a Customer Relations Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
Communication Skills
Strong verbal and written communication skills to effectively interact with customers and resolve issues.
Problem-Solving Skills
Ability to address customer concerns and find solutions quickly.
Interpersonal Skills
Strong people skills to build rapport with customers and handle various personalities.
Organizational Skills
Ability to manage multiple tasks and prioritize effectively.
Technical Skills
Familiarity with customer relationship management (CRM) software and basic computer skills.
ATTRIBUTES
Patience and empathy to understand and address customer needs.
A positive attitude and a customer-focused mindset.
Ability to work in a fast-paced environment and handle stressful situations calmly.
Compensation $20.00 - $27.00 per hour
Join a community of good neighbors Make a difference in your community every day.
Gain confidence and grow your dream career.
Earn benefits and rewards that are second to none
#J-18808-Ljbffr