Marketing Assistant
Capstone Real Estate Investments, LLC, Toledo, Ohio, United States, 43614
Overview
Description
The following statements describe the general nature and level of work. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Summary
Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Specific training for Marketing Assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To: Community Manager, Assistant Community Manager, and/or Leasing Manager.
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the community
General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).
Effectively lease apartments in accordance with budget guidelines
Follow Fair Housing Standards in all dealings with prospects and residents
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
Coordinate the application review for each lease including credit and income verifications and background checks
Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
Ensure the condition of leased apartments prior to move-in, including a final inspection
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag; vacuum and clean clubroom as needed. Prepare refreshments and notify Community Manager when supplies are needed
Requirements Minimum Qualifications
High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
Equivalent combination of education and experience
Knowledge, Skills, And Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
Excellent customer service, sales and negotiation skills
Good communication and listening skills
Able to speak effectively before groups of customers or employees of organization
Able to read and understand lease documents
Able to be an effective team player and interact well with others
Organized and detail-oriented; patient, even-tempered and works well under pressure
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
Able to write routine reports and correspondence
Able to perform arithmetic operations and interpret measurements
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Knowledgeable in Microsoft Word and Excel
Knowledge in Entrata preferred
Working Conditions Work is performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
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The following statements describe the general nature and level of work. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Summary
Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Specific training for Marketing Assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To: Community Manager, Assistant Community Manager, and/or Leasing Manager.
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the community
General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).
Effectively lease apartments in accordance with budget guidelines
Follow Fair Housing Standards in all dealings with prospects and residents
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
Coordinate the application review for each lease including credit and income verifications and background checks
Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
Ensure the condition of leased apartments prior to move-in, including a final inspection
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag; vacuum and clean clubroom as needed. Prepare refreshments and notify Community Manager when supplies are needed
Requirements Minimum Qualifications
High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
Equivalent combination of education and experience
Knowledge, Skills, And Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
Excellent customer service, sales and negotiation skills
Good communication and listening skills
Able to speak effectively before groups of customers or employees of organization
Able to read and understand lease documents
Able to be an effective team player and interact well with others
Organized and detail-oriented; patient, even-tempered and works well under pressure
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
Able to write routine reports and correspondence
Able to perform arithmetic operations and interpret measurements
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Knowledgeable in Microsoft Word and Excel
Knowledge in Entrata preferred
Working Conditions Work is performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
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