Overview
Mitigation Manager - Position Overview
The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners.
Benefits
401(k)
401(k) matching
Company car
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Paid time off
Vision insurance
The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy.
You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.
Key Responsibilities
Lead and oversee mitigation operations on residential and commercial jobs
Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
Perform job scoping, inspections, and daily monitoring of active losses
Maintain quality control and conduct post-completion quality assurance inspections
Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
Explain the drying and restoration process and outline next steps to customers using company-approved materials
Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
Track labor, equipment, and materials used and communicate all billable events
Obtain customer approvals and signatures and request payments when applicable
Collaborate with Project Managers and Estimators on job scope and execution
Assist in training and mentoring new technicians and operations team members
Participate in on-call rotation as required
Qualifications & Requirements
Strong knowledge of the insurance restoration and/or construction industry
Prior experience leading teams of two or more
Ability to work independently and effectively lead a team in the field
Professional, mature, and customer-focused demeanor
Strong verbal, written, and interpersonal communication skills
Strong organizational, problem-solving, and time-management skills
Proficient using mobile devices and job management software
Valid driver’s license with satisfactory driving record
Ability to prioritize tasks and meet deadlines in a fast-paced environment
High school diploma or equivalent required; college degree preferred
On-call availability required
Preferred Certifications
WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
Physical Demands & Working Conditions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly lift, carry, push, and pull up to 70 pounds
Stand and walk for extended periods; frequent bending, squatting, crawling, and crouching
Ability to communicate effectively and follow detailed instructions
Must be able to safely wear respirators that require a facial seal
Work in varied indoor and outdoor environments, with exposure to changing weather and temperature conditions
Disclaimer This job description outlines the general nature and level of work performed and is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time with or without notice. Employment is at will and does not constitute a contract. Responsibilities may be modified to reasonably accommodate individuals with disabilities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners.
Benefits
401(k)
401(k) matching
Company car
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Paid time off
Vision insurance
The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy.
You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.
Key Responsibilities
Lead and oversee mitigation operations on residential and commercial jobs
Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
Perform job scoping, inspections, and daily monitoring of active losses
Maintain quality control and conduct post-completion quality assurance inspections
Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
Explain the drying and restoration process and outline next steps to customers using company-approved materials
Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
Track labor, equipment, and materials used and communicate all billable events
Obtain customer approvals and signatures and request payments when applicable
Collaborate with Project Managers and Estimators on job scope and execution
Assist in training and mentoring new technicians and operations team members
Participate in on-call rotation as required
Qualifications & Requirements
Strong knowledge of the insurance restoration and/or construction industry
Prior experience leading teams of two or more
Ability to work independently and effectively lead a team in the field
Professional, mature, and customer-focused demeanor
Strong verbal, written, and interpersonal communication skills
Strong organizational, problem-solving, and time-management skills
Proficient using mobile devices and job management software
Valid driver’s license with satisfactory driving record
Ability to prioritize tasks and meet deadlines in a fast-paced environment
High school diploma or equivalent required; college degree preferred
On-call availability required
Preferred Certifications
WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
Physical Demands & Working Conditions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly lift, carry, push, and pull up to 70 pounds
Stand and walk for extended periods; frequent bending, squatting, crawling, and crouching
Ability to communicate effectively and follow detailed instructions
Must be able to safely wear respirators that require a facial seal
Work in varied indoor and outdoor environments, with exposure to changing weather and temperature conditions
Disclaimer This job description outlines the general nature and level of work performed and is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time with or without notice. Employment is at will and does not constitute a contract. Responsibilities may be modified to reasonably accommodate individuals with disabilities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
#J-18808-Ljbffr