Paint and Coatings Technical Support Representative
PPG Industries, Inc, East York, Pennsylvania, United States
Primary Worksite location: York, PA
Paint and Coating Technical Support Representative As a Paint and Coating Technical Support Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate in Continuous Improvement Team and problem resolution meetings with Operations and Management.
Key Responsibilities
Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
Ensure accurate reporting to the customer and coatings team.
Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands‑on support; followed by a daily trip report.
Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non‑technical personnel to satisfy customer requirements.
Qualifications
HS Diploma, GED, or Equivalent.
5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
Good experience with paint mixing, paint application, or similar experience is ideal.
Good computer skills.
Experience providing detailed troubleshooting and resolutions to users.
Experience interpreting and responding to customer questions and requests.
Strong technical troubleshooting and problem‑solving skills.
Ability to work well alone and within a team environment to solve ever‑changing challenges.
Limited travel to other customer sites regionally.
Benefits PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.
Equal Employment Opportunity PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
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Paint and Coating Technical Support Representative As a Paint and Coating Technical Support Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate in Continuous Improvement Team and problem resolution meetings with Operations and Management.
Key Responsibilities
Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
Ensure accurate reporting to the customer and coatings team.
Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands‑on support; followed by a daily trip report.
Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non‑technical personnel to satisfy customer requirements.
Qualifications
HS Diploma, GED, or Equivalent.
5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
Good experience with paint mixing, paint application, or similar experience is ideal.
Good computer skills.
Experience providing detailed troubleshooting and resolutions to users.
Experience interpreting and responding to customer questions and requests.
Strong technical troubleshooting and problem‑solving skills.
Ability to work well alone and within a team environment to solve ever‑changing challenges.
Limited travel to other customer sites regionally.
Benefits PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.
Equal Employment Opportunity PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
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