As an Account Consultant you will be responsible for overseeing all of the workflow management activities for your clients. You will serve in this critical role by providing weekly status updates of all work in progress, driving clients to ACERTUS best practices, partnering with internal teams to maintain SLA’s within each of the workflows, and providing a point of contact for any escalations with follow-up for resolution. You will be the primary contact for your clients and will be expected to maintain strong working relationships that will foster additional business opportunities. You will work closely with cross‑functional teams within the ACERTUS organization to achieve the company’s overall objectives and goals, and address client needs to provide best in class customer service.
Schedule Monday - Friday 8:00am-5:00pm
Pay $65,000 - $75,000/year based on experience
Responsibilities
Establish and maintain a strong, working partnership with clients
Conduct regular status meetings with clients to provide a summary of all outstanding work in progress
Partner with the client to work through any exceptions to the workflows, gather missing requirements, and make sound business decisions on action items
Partner with internal teams to maintain SLA’s within the workflows as well as identify trends to be shared with the client
Drive clients to ACERTUS best practices
Manage client escalations with appropriate research, timely responses and overall resolution
Consult with the client to determine business solutions and process improvements as identified through analyzing client trends
Establish and maintain interpersonal relationships with partners
At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
Work with partners to develop long‑term solutions and process improvements
Participate in on‑going training and development for both self and others
Provide best‑in‑class customer service to clients
Other duties as assigned
Qualifications Proficient in Microsoft Office programs, Zendesk, and other general office systems.
Strong project management skills.
Ability to map out processes to gain efficiencies.
Ability to analyze data and make decisions.
Organized thinker with exceptional attention to detail.
Excellent communication skills, both verbally and in writing.
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
Knowledge of the vehicle title and licensing process.
Benefits
Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
Company Paid Time Off
8 Company Paid Holidays
401(k) with auto enrollment at 3% on the 1st day of the month following your start date
Casual Dress Code
About ACERTUS ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Schedule Monday - Friday 8:00am-5:00pm
Pay $65,000 - $75,000/year based on experience
Responsibilities
Establish and maintain a strong, working partnership with clients
Conduct regular status meetings with clients to provide a summary of all outstanding work in progress
Partner with the client to work through any exceptions to the workflows, gather missing requirements, and make sound business decisions on action items
Partner with internal teams to maintain SLA’s within the workflows as well as identify trends to be shared with the client
Drive clients to ACERTUS best practices
Manage client escalations with appropriate research, timely responses and overall resolution
Consult with the client to determine business solutions and process improvements as identified through analyzing client trends
Establish and maintain interpersonal relationships with partners
At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
Work with partners to develop long‑term solutions and process improvements
Participate in on‑going training and development for both self and others
Provide best‑in‑class customer service to clients
Other duties as assigned
Qualifications Proficient in Microsoft Office programs, Zendesk, and other general office systems.
Strong project management skills.
Ability to map out processes to gain efficiencies.
Ability to analyze data and make decisions.
Organized thinker with exceptional attention to detail.
Excellent communication skills, both verbally and in writing.
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
Knowledge of the vehicle title and licensing process.
Benefits
Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
Company Paid Time Off
8 Company Paid Holidays
401(k) with auto enrollment at 3% on the 1st day of the month following your start date
Casual Dress Code
About ACERTUS ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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