MS Dynamics 365 / CRM Administrator
Nigel Frank International, Poland, New York, United States
We're looking for an experienced
Microsoft Dynamics 365 Administrator
to support and optimise D365 Customer Service and Field Service environments. This is a hands-on role focused on platform administration, configuration and user support across multiple business functions. Key responsibilities
Administer and support Dynamics 365 Customer Service and Field Service modules on a day-to-day basis Provide operational support to users, including case management, queues, work orders, bookings and resources Configure entities, forms, views and business rules using no-code / low-code capabilities Manage users, security roles, teams, mailboxes and queues Monitor and resolve integration and synchronisation issues (e.g. email, bookings, resources) Support UAT activities and contribute to documentation, training materials and knowledge transfer Maintain and enhance schedule boards, resources and incident management processes Required experience
Hands-on technical experience administering and configuring the Microsoft Dynamics 365 platform Strong functional knowledge of Dynamics 365 Customer Service and Field Service Proven ability to troubleshoot and resolve technical and functional issues Strong analytical skills and a structured approach to problem-solving Experience working collaboratively and supporting or mentoring colleagues Clear and professional written and verbal communication skills This is an excellent opportunity to join a complex enterprise environment where Dynamics 365 plays a critical role in operational delivery.
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Microsoft Dynamics 365 Administrator
to support and optimise D365 Customer Service and Field Service environments. This is a hands-on role focused on platform administration, configuration and user support across multiple business functions. Key responsibilities
Administer and support Dynamics 365 Customer Service and Field Service modules on a day-to-day basis Provide operational support to users, including case management, queues, work orders, bookings and resources Configure entities, forms, views and business rules using no-code / low-code capabilities Manage users, security roles, teams, mailboxes and queues Monitor and resolve integration and synchronisation issues (e.g. email, bookings, resources) Support UAT activities and contribute to documentation, training materials and knowledge transfer Maintain and enhance schedule boards, resources and incident management processes Required experience
Hands-on technical experience administering and configuring the Microsoft Dynamics 365 platform Strong functional knowledge of Dynamics 365 Customer Service and Field Service Proven ability to troubleshoot and resolve technical and functional issues Strong analytical skills and a structured approach to problem-solving Experience working collaboratively and supporting or mentoring colleagues Clear and professional written and verbal communication skills This is an excellent opportunity to join a complex enterprise environment where Dynamics 365 plays a critical role in operational delivery.
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