Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Rochester, New York, United States
Overview
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in life, career, and connection.
Visit our benefits site for more information:
Note: link removed in refinement
(see http://www.myswbenefits.com/ for candidates).
Process to Get Started Step 1 – Online Application
Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview
Qualified candidates will be invited to complete a digital video interview. You’ll be able to record and complete your video interview anytime, anywhere. Please complete within 7 days of invitation.
Step 3 – In-Store Interview
Your video interview is reviewed by a Recruitment team member and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Sherwin-Williams provides a range of benefits. A general description of benefits offered can be found at the benefits site. Compensation decisions are based on various factors and may vary by location. The Company reserves the right to modify information at any time, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested where applicable. Please be aware that Sherwin-Williams recruiting team members will never request payment or sensitive personal information during the application process.
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Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in life, career, and connection.
Visit our benefits site for more information:
Note: link removed in refinement
(see http://www.myswbenefits.com/ for candidates).
Process to Get Started Step 1 – Online Application
Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview
Qualified candidates will be invited to complete a digital video interview. You’ll be able to record and complete your video interview anytime, anywhere. Please complete within 7 days of invitation.
Step 3 – In-Store Interview
Your video interview is reviewed by a Recruitment team member and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Sherwin-Williams provides a range of benefits. A general description of benefits offered can be found at the benefits site. Compensation decisions are based on various factors and may vary by location. The Company reserves the right to modify information at any time, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested where applicable. Please be aware that Sherwin-Williams recruiting team members will never request payment or sensitive personal information during the application process.
#J-18808-Ljbffr