MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
We are looking for a Director – Sales Operations to lead our sales enablement and analytics function in NYC!
Are you passionate about driving sales performance through process optimization, data analytics, and cross‑functional collaboration? Join MetTel’s dynamic Sales Leadership Team as Director – Sales Operations! In this strategic role, you’ll be the operational backbone that empowers our sales organization through data‑driven insights, streamlined processes, and collaborative enablement.
ROLE AND RESPONSIBILITIES
Sales Process Excellence
- Design and optimize sales processes – lead the design, implementation, and continuous improvement from lead generation through deal closure.
- Process documentation – create and maintain sales playbooks, methodologies, and standard operating procedures.
- Performance optimization – identify bottlenecks and implement solutions to improve sales velocity and efficiency.
Data Analytics & Metrics
- Own sales performance analytics, funnel analysis, and conversion metrics across the organization.
- Advanced reporting – create dashboards and reports that provide actionable insights for leadership and teams.
- Forecasting & planning – lead quarterly sales forecasting, pipeline analysis, and performance tracking initiatives.
Cross‑Functional Collaboration
- Sales enablement partnership – work closely with enablement teams to develop training, content, and tools.
- Product collaboration – partner with product teams to align processes with product capabilities and go‑to‑market strategies.
- Marketing alignment – collaborate with marketing to optimize lead handoff, attribution tracking, and campaign effectiveness.
- Operational support – provide day‑to‑day guidance, data analysis, and performance insights to sales teams.
- Technology management – oversee the sales technology stack (Salesforce, Gong, ZoomInfo, Clari) to ensure optimal performance and adoption.
- Training & adoption – support teams in adopting new processes and tools through training and change management.
Where You’ll Make an Impact
- Drive process improvement initiatives to streamline workflows and eliminate inefficiencies.
- Provide data‑driven insights that inform sales strategies and tactical decisions.
- Build strong partnerships with enablement, product, and marketing to optimize go‑to‑market effectiveness.
- Support sales teams with guidance, insights, and operational efficiency.
- Ensure technology delivers maximum value through implementation and user adoption.
- Establish and track key performance indicators that drive success and growth.
What Makes You Successful
Process & Analytics Expertise
- 5‑7 years of sales operations experience focused on process design and optimization.
- Strong expertise in sales analytics, reporting, funnel analysis, and performance metrics.
- Proven ability to work effectively with enablement, product, and marketing teams.
- Expert‑level skills with Salesforce, sales analytics tools, and modern sales stack (Gong, ZoomInfo, Clari).
- Experience creating sales playbooks, methodologies, and operational procedures.
- Ability to drive adoption of new processes and technologies across teams.
Business Acumen
- Understanding of complex B2B sales cycles and solution‑based selling methodologies.
- Strong analytical and problem‑solving skills with ability to translate data into actionable insights.
- Excellent written and verbal communication for cross‑functional collaboration and support.
DESIRED QUALIFICATIONS
Required
- Bachelor’s degree in Business, Engineering, Analytics, or related discipline.
- 5‑7 years of progressive experience in sales operations or revenue operations.
- Proven track record of improving sales performance through operations initiatives.
- Expert‑level proficiency with Salesforce and sales analytics tools.
Preferred
- MBA or advanced degree preferred.
- Revenue Operations or Sales Operations certifications.
*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $160,000 annually. Pay varies by work location and may also depend on job‑related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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