Director, Practice Operations

About Altais:At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.We’re excited to be expanding to the state of Hawaiʻi, where we’re partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we’re working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we’re continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.**About the Role**We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.The Director of Practice Operations is responsible for the overall administration, direction, and coordination of all operational and clinical functions across multiple practice sites. This role ensures that care is delivered efficiently, safely, and in alignment with organizational goals. The Director will provide strategic leadership to support growth, optimize performance, and maintain operational excellence across a large and expanding network of providers and staff.This position oversees the day-to-day operations, business activities, financial performance, and compliance of the organization. The Director will also lead process improvement, workforce planning, and culture development initiatives to achieve high-quality outcomes, exceptional patient experience, and organizational sustainability.**Strategic Leadership and Growth*** Develop and execute long- and short-term strategic operational plans that align with organizational goals and growth objectives.* Scale practice operations through recruitment, acquisitions, and expansion into new geographies.* Drive top-decile performance in key metrics such as quality, patient satisfaction, productivity, and cost management.* Serve as an operational thought partner to executive leadership, contributing to business strategy, budgeting, and forecasting.* Co-create and execute marketing and community engagement strategies to strengthen the practice’s visibility and patient base.* Support physician and advanced practice provider recruitment, retention, and satisfaction efforts.**Operational Management*** Oversee daily operations at all practice sites, ensuring efficient workflow, staffing, and resource utilization.* Develop and maintain policies, procedures, and protocols that ensure compliance, quality, and operational consistency.* Manage and evaluate site leadership teams, including office managers and clinical supervisors, ensuring accountability for performance and outcomes.* Ensure clinicians and staff have the tools, training, and support needed to provide safe, effective, and efficient care.* Lead change management efforts during periods of growth, system transition, or process redesign.* Oversee facility maintenance, space planning, and operational infrastructure to meet organizational needs.**Financial and Business Management*** Develop and monitor operational budgets, ensuring financial targets and cost-containment goals are met.* Analyze operational and financial performance, identify opportunities for improvement, and implement corrective action plans.* Support payer contracting, billing workflows, and revenue cycle activities to maximize reimbursement accuracy and timeliness.* Evaluate business development and partnership opportunities to expand services and market share.* Identify and pursue potential grant or funding opportunities to support program development.**Clinical and Quality Operations*** Partner with clinical leadership to ensure care quality, patient safety, and compliance with regulatory and accreditation standards.* Support the use of the Electronic Health Record (EHR) and related systems to improve efficiency and data integrity.* Monitor clinical performance metrics, including patient access, throughput, and clinical quality indicators.* Drive initiatives to improve patient experience and engagement, fostering a culture of service excellence.* Ensure adherence to OSHA, HIPAA, and other federal and state regulations.**People and Culture Leadership*** Lead and mentor management and clinical teams to foster a high-performance, patient-centered culture.* Develop staff through coaching, education, and succession planning.* Support a culture of accountability, engagement, and collaboration across all levels of the organization.* Work closely with Human Resources to develop and evaluate goals for site leaders and teams.* Promote communication and collaboration among medical, administrative, and operational staff.**Compliance and Risk Management*** Maintain organizational compliance with healthcare laws, regulations, and safety standards.* Ensure appropriate insurance coverage to protect the organization against risk.* Identify potential compliance or safety risks and implement mitigation strategies.**The Skills, Experience & Education You Bring*** Bachelor’s degree in healthcare administration, business administration, or a related field required* Minimum of 10 years of progressive experience in healthcare operations, preferably in a multi-site medical group, IPA, or ambulatory care setting.**Base Salary**$154,500 - $185,400/yr**You Share Our Mission & Values:****Compassion**We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.**Community**We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.**Leadership**We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.**Excellence**We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.**Agility**We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.*The anticipated pay range for this role
#J-18808-Ljbffr