Director of Operations Primary Care

Overview

Job Category: Administrative Professionals

Requisition Number: DIREC

Location: Samaritan Business Building, Moses Lake, WA 98837, USA

Posting: October 24, 2025

Employment Type: Full-Time, On-site

Salary Range: $110,916.67 USD to $146,410 USD

Together, serving as the trusted regional healthcare partner.

Our Values

At Samaritan Healthcare we are dedicated to providing healthcare services to the community we serve. We are committed to providing the best work environment for our professionals and the best care to our patients. The Director of Operations supports development of strategic and tactical plans to accomplish goals, supervises Clinic Supervisors, guides operations across assigned offices, leads implementation teams, and implements policies and procedures adopted by Samaritan Healthcare. This is a full-time salary-exempt role.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS

• Relational Leadership : Make positive effective relationships a priority; relationship-oriented with respect, open communication, trust and partnership; campus development to serve the region; valuing patients, families, employees, community, physicians, and partners; community involvement and professional association participation; structured follow-up and reporting; recognition programs.
• Strategic : Champions of the vision and strategies; planning involvement; alignment of operational practices to business goals; goal setting and accountability; building partnerships to maximize Samaritan achievement; business planning; consistency and accountability.
• Operations : Oversees and directs day-to-day operations; focus on efficiency, staffing, patient care, workflow, resources, and ongoing professional knowledge; project and process management; improve communication through boards, huddles, and meetings.
• Human Resources : Fosters an open, respectful, accountable work environment; attracts, develops and retains talent; competency, education, employee relations, recognition, coaching, discipline, accountability, engagement, safety and security; compliance; feedback; hiring and onboarding processes.
• Finance : Manages financial health through budgeting, optimization, benchmarking; reporting, audits, resource management, cost containment, revenue opportunities, and monthly reviews.
• Performance Improvement, Safety and Service : Engages staff in performance improvement and patient safety; regulatory compliance; data analysis and initiatives; leading change and organization-wide improvement; adherence to Samaritan standards of behavior and positive communication.
• Technical / Professional Knowledge : Maintains knowledge in areas of responsibility and keeps up with current trends.

EDUCATION & EXPERIENCE

• Education: Bachelor’s degree in relevant field (e.g., business, health care, marketing, communications). Master’s Degree in health care administration, business administration, public administration, or related field (preferred but not required).
• Experience: Minimum 5 years’ experience in ambulatory medical services management and/or physician practice management; multiple specialty medical practice experience preferred. Minimum 5 years’ experience in management and supervisory leadership. Knowledge of physician practice financial administration and payor reimbursement. Project planning and management; ability to oversee and coordinate multiple projects. Knowledge of legal issues relating to physician-owned practices. Excellent interpersonal skills and conflict management. Proficiency with equipment and tools listed for the department; strong presentation, analytical, and process improvement skills. Ability to handle highly confidential data; sound judgment; intermediate computer skills (Microsoft Word, Excel, PowerPoint).

DIRECT & INDIRECT REPORTS

• Direct Reports: Clinic Supervisor(s)
• Indirect Reports: All clinic staff in area of oversight

PHYSICAL REQUIREMENTS

• Occasional standing/walking; lifting, reaching, bending, stooping, pushing and pulling; occasional lifting up to 25+ lbs.
• Good reading eyesight with full visual acuity and color perception.
• Ability to communicate effectively with physicians, nurses, health care professionals, patients and family.

Note: As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare.

Qualifications

Behaviors

Required

Innovative : Consistently introduces new ideas and original thinking

Dedicated : Loyal and focused on task with integrity

Leader : Inspires teammates to follow

Motivations

Preferred

Ability to Make an Impact : Inspired to contribute to the success of a project or the organization

Education

Required

Bachelors or better in Health Administration or related field.

Preferred

Masters or better in Health Administration or related field.

Experience

Required

5 years: Experience in management and supervisory leadership; 5 years: Experience in ambulatory medical services management and/or physician practice management. Multiple specialty medical practice experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.