Saicon
Senior Business Analyst – Customer Portal
We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.
Key Responsibilities
Business Analysis & Requirements
- Lead requirements gathering workshops with business stakeholders and end users
- Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
- Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement
- Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
- Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
- Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support
- Act as the primary liaison between business users, product owners, and development teams
- Support Agile ceremonies including backlog refinement and sprint reviews
- Assist QA teams with test case reviews and defect triage
Required Qualifications
- 6+ years of Business Analyst experience
- Strong experience working on customer-facing portals or digital platforms
- Proven expertise in requirements documentation and process modeling
- Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills
- Experience with Salesforce Experience Cloud / Customer Portals
- Familiarity with UX tools and methods (journey mapping, wireframes)
- Experience in CRM or customer-centric platforms
Duration: 12+ Month Contract – Hiring on W2
Contact: Anand Swaroop – Email: – Company: Saicon Inc.
#J-18808-Ljbffr