Graylog builds the AI‑powered SIEM and log management platform that security and IT teams rely on to quickly catch threats, investigate with clarity, and control data costs—all without trade‑offs. Rooted in open source and headquartered in Houston, we serve more than 60,000 organizations across 180 countries in Security, Enterprise, and Open editions.
We are a people‑first company offering remote‑friendly flexibility, a supportive culture, and industry recognition such as Gartner SIEM Magic Quadrant and BuiltIn’s Best Places to Work list.
Director of Revenue Operations – Own and scale the end‑to‑end revenue operations function across Sales, Marketing, and Customer Success.
Key Responsibilities
Revenue Strategy & Alignment
- Partner with Sales, Marketing, Customer Success, and Finance leadership to align revenue strategy, planning, and execution.
- Drive consistency across the full customer lifecycle—from lead acquisition through expansion and renewal.
- Support annual planning, forecasting, and quota setting.
Systems & Tools Ownership
- Serve as the primary owner and architect of the revenue tech stack, including HubSpot (CRM, marketing automation, reporting), Gainsight (customer success, renewals, health scoring), and Zendesk.
- Ensure clean data, scalable integrations, and system optimization across platforms.
- Evaluate and implement additional tooling as needed.
Analytics, Forecasting & Reporting
- Build and maintain dashboards and reporting for pipeline health, bookings, retention, expansion, churn, and ARR metrics.
- Own forecasting accuracy and establish clear KPI definitions across teams.
- Deliver actionable insights to executive leadership and the board.
Process Optimization
- Design, document, and continuously improve revenue processes (lead routing, opportunity management, renewals, upsells, handoffs).
- Identify friction points in the funnel and implement scalable solutions.
- Establish operational rigor while maintaining flexibility for growth.
Enablement & Change Management
- Partner with Sales Enablement to support onboarding, process training, and tool adoption.
- Drive operational change through clear communication, documentation, and stakeholder buy‑in.
- Act as a trusted advisor to GTM leaders.
Required Qualifications
- 5+ years of experience in Revenue Operations, Sales Operations, or a related GTM operations role in a B2B SaaS environment.
- Hands‑on experience with HubSpot, Gainsight, and Zendesk (required).
- Proven track record of building and scaling revenue operations processes and systems.
- Strong analytical skills with the ability to translate data into strategic recommendations.
- Experience partnering with senior GTM and Finance leaders.
- Excellent communication skills and ability to influence without direct authority.
Preferred Qualifications
- Experience in security, observability, DevOps, or enterprise software.
- Prior ownership of forecasting and planning processes.
- Experience supporting a multi‑segment or global GTM organization.
- Familiarity with subscription and usage‑based revenue models.
What Success Looks Like
- Improved forecast accuracy and pipeline visibility.
- Streamlined, scalable revenue processes across teams.
- High adoption and trust in revenue systems and data.
- Strong alignment between Sales, Marketing, and Customer Success.
Why Graylog
- Work with a mission‑driven team solving real‑world security and observability challenges.
- High impact role with visibility across the business.
- Competitive compensation, benefits, and equity.
- Remote‑friendly culture with flexible work options.
Our Values
Openness – Encourage diverse ideas and perspectives, led with integrity.
Collaboration – Deliver best ideas and results through mutual respect and trust.
Useful Innovation – Take calculated risks to continuously improve ourselves, processes, and technologies.
Ownership – Take initiative, support peer success, and hold ourselves accountable.
Do the Right Thing! – Ensure safety and trust by acting with integrity.
For further information please submit an application and a member of the Graylog People Team will be in touch.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Finance and Sales
Industries: Software Development
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