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Product Complaint Analyst II

Boston Scientific, Arden Hills, Minnesota, United States

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Overview

Additional Location(s):

N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role : The Product Analyst II analyzes Customer Complaints to determine which are regulatory reportable and coordinates activities with internal, field and end-use Customers. He/she/they is responsible for adherence to Good Documentation Practices (GDPs) and Complaint Handling per the Code of Federal Register (CFR) and all other international governmental regulations. He/she/they will communicate event investigation results via regulatory reports and written communications, as appropriate. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Responsibilities

Apply policies and procedures to comply with FDA and OUS regulations Evaluate incoming information for Medical Device Reporting and Vigilance reporting eligibility Ensure complete, accurate, and timely submission of Medical Device Reports (MDRs) and Vigilance Reports (MDVs) Interface and collaborate with internal and external contacts to collect complaint information efficiently Complete continuous compliance training in a timely manner Maintain awareness of new products, government regulations, and requirements Perform other duties as assigned Required qualifications

Bachelor's degree Minimum of 2 years of experience in a health care, clinical, technical, scientific, and/or related field Preferred qualifications

Knowledge of Electrophysiology or ablation Interventional Cardiology medical devices Experience with TrackWise -based complaint handling system Submissions of MDRs and MDVs Experience evaluating and investigation patient complication/death events Medical device industry experience Post market/Quality Attention to detail Critical thinking skills Excellent written and verbal communication skills Self-motivated, goal-driven and results-oriented team player Requisition ID:613345 Compensation

Minimum Salary:

$58,200 Maximum Salary:

$110,500 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com – will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). Compliance and Diversity

For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. We recognize that nurturing a diverse and inclusive workplace helps us be more innovative. We stand for inclusion, equality, and opportunity for all, embracing the richness of our unique backgrounds and perspectives to create a better, more rewarding place for our employees and to reflect the patients, customers, and communities we serve. Boston Scientific Corporation is an equal opportunity employer. Recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information, or any other protected class. Please be advised that certain US-based positions require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview process if the role requires proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. Employees are expected to meet ongoing requirements for their roles, including any new requirements if the Company’s policies change regarding COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test to increase workplace safety in compliance with applicable law.

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