MCI
divh2Job Posting/h2pLocation: Las Cruces, NM/ppPosition Responsibilities/ppThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience./ppEssential Duties/pulliHandle inbound and outbound contacts in a courteous, timely, and professional manner/liliListen to customers, understand their needs, and resolve customer issues/liliResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable/liliFollow the processes of the Client program and perform all tasks in a courteous and professional manner/liliUtilize systems and technology to complete account management tasks/liliAccurately document and process customer claims in appropriate systems/liliFollow all required scripts, policies, and procedures/liliUtilize knowledge base and training to accurately answer customer questions/liliComply with requirements surrounding confidential information and personal information/liliAppropriately escalate customer issues with the managerial team/liliEscalate customer issues to the appropriate staff and managerial for resolution as needed/liliEnsure first call resolution through problems solving and effective call handling/liliAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/liliAdhere to all attendance and work schedule requirements/li/ulpCandidate Qualifications/ppIts about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppRequired/pulliMust be 18 years of age or older/liliHigh school diploma or equivalent/liliExperience with data-entry utilizing a computer/liliThe ability to read and speak English fluently/liliHave a wired, high-speed internet connection (Download speed of 20Mbps+)/liliExcellent organizational, written, and oral communication skills/liliThe ability to type swiftly and accurately (20+ words a minute)/liliAbility to work regularly scheduled shifts within our hours of operation including the training period./liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/liliFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/liliHighly reliable with the ability to maintain regular attendance and punctuality/liliThe ability to evaluate, troubleshoot, and follow-up on customer issues/liliAn aptitude for conflict resolution, problem solving and negotiation/liliMust be customer service oriented (empathetic, responsive, patient, and conscientious)/liliAbility to multi-task, stay focused, and self-manage/liliStrong team orientation and customer focus/liliThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent/liliExcellent interpersonal skills and the ability to build relationships with your team and customers/li/ulpPreferred (Not Required)/pulliOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/liliWork at home experience/liliState or Federal work experience/li/ulpConditions of Employment/ppAll MCI Locations/pulliMust be authorized to work in the country where the job is based./li/ulpSubject to the program and location of the position/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulpCompensation Details/ppWant an employer that values your contribution?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pulliPaid Time Off/liliIncentives
Rewards/liliHealth Benefits/liliRetirement Savings/liliDisability Insurance/liliLife Insurance/liliCareer Growth/liliPaid Training/liliFun, Engaging Work Environment/liliCasual Dress Code/li/ulpCompensation
Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ppPhysical Requirements/ppThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ppReasonable Accommodation/ppConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ppDiversity and Equality/ppAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ppAbout MCI (Parent Company)/ppMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services./ppIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing/p/div
Rewards/liliHealth Benefits/liliRetirement Savings/liliDisability Insurance/liliLife Insurance/liliCareer Growth/liliPaid Training/liliFun, Engaging Work Environment/liliCasual Dress Code/li/ulpCompensation
Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ppPhysical Requirements/ppThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ppReasonable Accommodation/ppConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ppDiversity and Equality/ppAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ppAbout MCI (Parent Company)/ppMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services./ppIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing/p/div