VetJobs
Customer Service Representative - North Chicago, IL
VetJobs, Great Lakes, Illinois, United States, 60088
Job Opportunity for Military Affiliated Seekers
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Job Description: Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data. Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement. Process returns according to Terms and Conditions. Critical knowledge and application of Terms and Conditions. Support Customer Service Operations project initiatives. Support Key Performance Indicators to achieve department service level goals. Identify process improvements where applicable for superior customer service including new customer requirements. Other duties as assigned by leadership team. Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real. Complete/apply all quality, regulatory safety, and compliance training. Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Job Description: Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data. Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement. Process returns according to Terms and Conditions. Critical knowledge and application of Terms and Conditions. Support Customer Service Operations project initiatives. Support Key Performance Indicators to achieve department service level goals. Identify process improvements where applicable for superior customer service including new customer requirements. Other duties as assigned by leadership team. Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real. Complete/apply all quality, regulatory safety, and compliance training. Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.