divh2Job Opportunity/h2pLocation: Savannah, GA/ppJob Type: Full-Time
Part-Time/ppPay Types: Hourly + Bonus/ppBenefits
Perks: Local Representative: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises/ppApplication Details: No Resume Required, On-site Interview/ppPosition Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day./ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test./ppPosition Responsibilities:/ppHandle inbound and outbound contacts in a courteous, timely, and professional manner/ppListen to customers, understand their needs, and resolve customer issues/ppResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable/ppFollow the processes of the Client program and perform all tasks in a courteous and professional manner/ppUtilize systems and technology to complete account management tasks/ppAccurately document and process customer claims in appropriate systems/ppFollow all required scripts, policies, and procedures/ppUtilize knowledge base and training to accurately answer customer questions/ppComply with requirements surrounding confidential information and personal information/ppAppropriately escalate customer issues with the managerial team/ppEscalate customer issues to the appropriate staff and managerial for resolution as needed/ppEnsure first call resolution through problems solving and effective call handling/ppAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/ppAdhere to all attendance and work schedule requirements/ppCandidate Qualifications:/ppWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppQualifications:/ppMust be 18 years of age or older/ppHigh school diploma or equivalent/ppExcellent organizational, written, and oral communication skills/ppThe ability to type swiftly and accurately (20+ words a minute)/ppBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/ppBasic understanding of Windows operating system/ppHighly reliable with the ability to maintain regular attendance and punctuality/ppThe ability to evaluate, troubleshoot, and follow-up on customer issues/ppAn aptitude for conflict resolution, problem-solving, and negotiation/ppMust be customer service oriented (empathetic, responsive, patient, and conscientious)/ppAbility to multi-task, stay focused, and self-manage/ppStrong team orientation and customer focus/ppThe ability to thrive in a fast-paced environment where change and ambiguity prevalent/ppExcellent interpersonal skills and the ability to build relationships with your team and customers/ppPreferred (Not Required):/ppOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/ppState or Federal work experience/ppConditions of Employment:/ppAll MCI Locations:/ppMust be authorized to work in the country where the job is based./ppSubject to the program and location of the position:/ppMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./ppMust be willing to submit to drug screening. Job offers are contingent on drug screening results./ppCompensation Details:/ppWant an Employer That Values Your Contribution?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/ppPaid Time Off: Earn PTO and paid holidays to take the time you need./ppIncentives
Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/ppHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./ppRetirement Savings: Secure your future with retirement savings programs, where available./ppDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges./ppLife Insurance: Access life insurance options to safeguard your loved ones./ppCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities./ppPaid Training: Learn new skills while earning a paycheck./ppFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement./ppCasual Dress Code: Be comfortable while you work./ppCompensation
Benefits that Fit Your Life:/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ppPhysical Requirements:/ppThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ppReasonable Accommodation:/ppConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ppDiversity and Equality:/ppAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate/p/div
Part-Time/ppPay Types: Hourly + Bonus/ppBenefits
Perks: Local Representative: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises/ppApplication Details: No Resume Required, On-site Interview/ppPosition Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day./ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test./ppPosition Responsibilities:/ppHandle inbound and outbound contacts in a courteous, timely, and professional manner/ppListen to customers, understand their needs, and resolve customer issues/ppResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable/ppFollow the processes of the Client program and perform all tasks in a courteous and professional manner/ppUtilize systems and technology to complete account management tasks/ppAccurately document and process customer claims in appropriate systems/ppFollow all required scripts, policies, and procedures/ppUtilize knowledge base and training to accurately answer customer questions/ppComply with requirements surrounding confidential information and personal information/ppAppropriately escalate customer issues with the managerial team/ppEscalate customer issues to the appropriate staff and managerial for resolution as needed/ppEnsure first call resolution through problems solving and effective call handling/ppAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/ppAdhere to all attendance and work schedule requirements/ppCandidate Qualifications:/ppWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppQualifications:/ppMust be 18 years of age or older/ppHigh school diploma or equivalent/ppExcellent organizational, written, and oral communication skills/ppThe ability to type swiftly and accurately (20+ words a minute)/ppBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/ppBasic understanding of Windows operating system/ppHighly reliable with the ability to maintain regular attendance and punctuality/ppThe ability to evaluate, troubleshoot, and follow-up on customer issues/ppAn aptitude for conflict resolution, problem-solving, and negotiation/ppMust be customer service oriented (empathetic, responsive, patient, and conscientious)/ppAbility to multi-task, stay focused, and self-manage/ppStrong team orientation and customer focus/ppThe ability to thrive in a fast-paced environment where change and ambiguity prevalent/ppExcellent interpersonal skills and the ability to build relationships with your team and customers/ppPreferred (Not Required):/ppOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/ppState or Federal work experience/ppConditions of Employment:/ppAll MCI Locations:/ppMust be authorized to work in the country where the job is based./ppSubject to the program and location of the position:/ppMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./ppMust be willing to submit to drug screening. Job offers are contingent on drug screening results./ppCompensation Details:/ppWant an Employer That Values Your Contribution?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/ppPaid Time Off: Earn PTO and paid holidays to take the time you need./ppIncentives
Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/ppHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./ppRetirement Savings: Secure your future with retirement savings programs, where available./ppDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges./ppLife Insurance: Access life insurance options to safeguard your loved ones./ppCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities./ppPaid Training: Learn new skills while earning a paycheck./ppFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement./ppCasual Dress Code: Be comfortable while you work./ppCompensation
Benefits that Fit Your Life:/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ppPhysical Requirements:/ppThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ppReasonable Accommodation:/ppConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ppDiversity and Equality:/ppAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate/p/div