Sales Lead - White House Black Market

divh2Retail Sales Associate/h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful./ppPOSITION OBJECTIVE:/ppThe Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability./ppFUNCTIONAL RESPONSIBILITIES:/ppDrive for Results:/pulliEstablishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards./liliPerforms and oversees basic operational activities such as opening and closing duties, and merchandise flow processes./liliSupervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines./liliMaintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards./liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management./liliDevelops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals./liliTrains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store./liliTrains, coaches and assists with locate fulfillment and selling./li/ulpBuild High Performing Teams:/pulliMotivates and inspires store team, promoting a shared vision while modeling core values./liliPromotes an inclusive, collaborative approach to problem solving./liliCommunicates with store teams and Store Management to effectively lead positive change./liliSeeks personal developmental opportunities and readily solicits feedback to build leadership skill set./li/ulpCustomer Experience:/pulliModels, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience./liliModels sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires./liliBuilds and maintains a solid customer following through clienteling and wardrobing./liliEnsures prompt resolution of customer concerns./liliEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./liliEnsures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up./li/ulpTalent:/pulliSupports, implements, and provides follow-up for all training programs, seminars, etc./liliAssists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations./liliDrives associate and team engagement by recognizing and rewarding employees for outstanding performance./liliEnsures that Store Team adheres to all employment practices and policies./li/ulpQUALIFICATIONS:/pulliHigh school diploma or equivalent/lili1+ year retail or sales management experience preferred/liliMust be 18 years of age or older/liliExcellent communication, verbal and written skills/liliExcellent customer service skills/liliAble to learn or adapt to technology provided by the company/liliKnowledge of administrative aspects of store operations/liliStrong organizational skills and ability to multi-task in a fast-paced environment/liliAble to communicate with customers/liliRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives./liliAbility to work a flexible work schedule, including nights, weekends, and holidays is required/li/ulpPHYSICAL REQUIREMENTS:/pulliConstant Walking/Standing- 67-100% of 8-hour shift/liliOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shift/liliFrequent Climbing- 34%-66% of 8-hour shift/li/ulpThe wage range for this position is $13.00 to $16.25. Successful candidates wage rates will be determined based on their individual qualifications for the position./p/div