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CPS, Inc.

Customer Service Representative

CPS, Inc., Feltonville, North Carolina, United States

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My client, a global specialty chemical company is seeking a Customer Service Representative to join their dynamic team. This position will be responsible for communicating with customers and internal staff to ensure orders. Serve as primary point of contact for customers and internal teams Process and enter customer orders accurately in SAP Coordinate shipments, warehouse pickups, and order follow-ups Prepare invoicing, billing, credits, and debits Manage customer inquiries, complaints, and price requests Maintain customer pricing files and product documentation (COAs, TDS) Generate and update order, shipment, and service-level reports Collaborate with sales, operations, and external warehouses Qualifications

High school diploma or equivalent Current SAP experience required Proficient in Microsoft Office and web-based systems Strong attention to detail, organization, and communication skills

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