Spanish-Speaking Content Review & Community Support Specialist
Cbtalents, New York, New York, United States
Location:
anywhere in Greece Work Model:
remote Schedule:
MondaySunday, rotating shifts between 07:0022:00 Language:
Spanish (C2) + English (B2) Training:
1 week (paid) Visa Support:
Not provided Relocation:
Provided for candidates relocating from within the EU Employment Type:
Full-time
About the Role We are seeking a
Spanish-speaking Content Review & Community Support Specialist
to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.
You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.
Key Responsibilities
Assist users by handling inquiries with empathy, accuracy, and timely responses
Stay informed about platform products, community standards, and policy updates
Make balanced, well-reasoned decisions based on established guidelines
Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)
Enforce platform Terms of Use by monitoring reports of potential policy abuse
Analyze data and identify trends, inefficiencies, or risks in workflows
Provide high-quality written and verbal support
Escalate sensitive cases to the appropriate teams
Use market-specific insights to improve user support processes
Maintain cultural awareness of the region you support, ensuring consistent and fair policy application
Minimum Requirements Language Requirements:
Native-level Spanish (C2)
Good English communication skills (B2 or approved equivalent test result)
Analytical Skills:
Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)
Experience:
Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
High cultural awareness regarding the supported market/region
Department Workstreams You may be assigned to one of several workflow areas, such as:
Business Integrity (moderately sensitive content)
Content Moderation (including reviewing images, ads, videos, and comments)
Intellectual Property Review
User Support (chat/email)
Policy Enforcement & Operations
Product Operations (gathering training data, reviewing videos, etc.)
Compensation & Benefits
Gross monthly salary:
1,045
Performance bonus:
Up to 160 per month
Agency contract:
Yes
Brand use:
No
Relocation Package (for eligible candidates)
2-week hotel accommodation
Flight ticket (within the EU)
Airport pickup
Real estate agency fee covered
Work-from-home conditions:
If relocating: WFH location is Athens
If local: WFH can be anywhere within Greece
Accepted Documents
EU citizenship
Full-purpose or Specific-purpose work permit card
Certificate of Protection (refugees)
Ideal Candidate Traits
Strong interpersonal and communication skills
High attention to detail
Empathy and emotional resilience
Ability to make sound decisions while following policy guidelines
Comfort working with potentially sensitive content
Motivation to contribute to a safer online community
#J-18808-Ljbffr
anywhere in Greece Work Model:
remote Schedule:
MondaySunday, rotating shifts between 07:0022:00 Language:
Spanish (C2) + English (B2) Training:
1 week (paid) Visa Support:
Not provided Relocation:
Provided for candidates relocating from within the EU Employment Type:
Full-time
About the Role We are seeking a
Spanish-speaking Content Review & Community Support Specialist
to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.
You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.
Key Responsibilities
Assist users by handling inquiries with empathy, accuracy, and timely responses
Stay informed about platform products, community standards, and policy updates
Make balanced, well-reasoned decisions based on established guidelines
Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)
Enforce platform Terms of Use by monitoring reports of potential policy abuse
Analyze data and identify trends, inefficiencies, or risks in workflows
Provide high-quality written and verbal support
Escalate sensitive cases to the appropriate teams
Use market-specific insights to improve user support processes
Maintain cultural awareness of the region you support, ensuring consistent and fair policy application
Minimum Requirements Language Requirements:
Native-level Spanish (C2)
Good English communication skills (B2 or approved equivalent test result)
Analytical Skills:
Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)
Experience:
Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
High cultural awareness regarding the supported market/region
Department Workstreams You may be assigned to one of several workflow areas, such as:
Business Integrity (moderately sensitive content)
Content Moderation (including reviewing images, ads, videos, and comments)
Intellectual Property Review
User Support (chat/email)
Policy Enforcement & Operations
Product Operations (gathering training data, reviewing videos, etc.)
Compensation & Benefits
Gross monthly salary:
1,045
Performance bonus:
Up to 160 per month
Agency contract:
Yes
Brand use:
No
Relocation Package (for eligible candidates)
2-week hotel accommodation
Flight ticket (within the EU)
Airport pickup
Real estate agency fee covered
Work-from-home conditions:
If relocating: WFH location is Athens
If local: WFH can be anywhere within Greece
Accepted Documents
EU citizenship
Full-purpose or Specific-purpose work permit card
Certificate of Protection (refugees)
Ideal Candidate Traits
Strong interpersonal and communication skills
High attention to detail
Empathy and emotional resilience
Ability to make sound decisions while following policy guidelines
Comfort working with potentially sensitive content
Motivation to contribute to a safer online community
#J-18808-Ljbffr