Customer Service Representative – Indianapolis, IN
Salary: $20.00 hour / $41,600.00 annually
Onsite In Office position
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
We want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
We’re looking for Customer Service Professionals for our Indianapolis, IN office. This role is for people who want to provide our policyholders with excellent customer service. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations.
Responsibilities Provide outstanding customer service by demonstrating expertise, fostering trust, cultivating customer satisfaction, and being an effective communicator. Manage a fast‑paced, high‑volume call center environment, continuously learning new skills and adapting to changes quickly. Offer personalized service that demonstrates the value of being insured by GEICO and support the company’s goals of innovation and customer excellence.
Qualifications & Skills
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
An effective communicator who understands the importance of listening and being empathetic.
Ability to work and grow in a fast‑paced, high‑volume call center environment.
Willingness to learn new skills and adjust to changes quickly.
Open to feedback to support your performance and development.
Solid computer and multi‑tasking skills.
Minimum of high school diploma or equivalent.
Compensation & Benefits Increase your earning potential!
10% evening differential for applicable shifts
20% weekend differential for applicable shifts
Great Rewards
Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being.
Financial benefits including market‑competitive compensation; a 401(k) savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
Access to additional benefits like mental health care as well as fertility and adoption assistance.
Supports flexibility‑ We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the U.S. for up to four weeks per year.
The GEICO Pledge Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi‑faceted leaders driven by performance excellence and unified under a shared purpose.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Rewards: We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.
Equal Employment Opportunity Policy The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal,
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Onsite In Office position
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
We want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
We’re looking for Customer Service Professionals for our Indianapolis, IN office. This role is for people who want to provide our policyholders with excellent customer service. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations.
Responsibilities Provide outstanding customer service by demonstrating expertise, fostering trust, cultivating customer satisfaction, and being an effective communicator. Manage a fast‑paced, high‑volume call center environment, continuously learning new skills and adapting to changes quickly. Offer personalized service that demonstrates the value of being insured by GEICO and support the company’s goals of innovation and customer excellence.
Qualifications & Skills
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
An effective communicator who understands the importance of listening and being empathetic.
Ability to work and grow in a fast‑paced, high‑volume call center environment.
Willingness to learn new skills and adjust to changes quickly.
Open to feedback to support your performance and development.
Solid computer and multi‑tasking skills.
Minimum of high school diploma or equivalent.
Compensation & Benefits Increase your earning potential!
10% evening differential for applicable shifts
20% weekend differential for applicable shifts
Great Rewards
Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being.
Financial benefits including market‑competitive compensation; a 401(k) savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
Access to additional benefits like mental health care as well as fertility and adoption assistance.
Supports flexibility‑ We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the U.S. for up to four weeks per year.
The GEICO Pledge Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi‑faceted leaders driven by performance excellence and unified under a shared purpose.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Rewards: We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.
Equal Employment Opportunity Policy The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal,
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