Customer Service Representative (Remote)
ABC Legal Services, Detroit, Michigan, United States, 48228
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview: The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices.
This position is remote but must be located in Michigan.
Key Responsibilities:
Answer inquiries and resolve issues from process servers
Oversee distribution and dispatch of cases to process servers
Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
Monitor process server status to ensure they are in good standing and able to accept and complete work
Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
Collaborate with team members to find broken processes or inefficiencies in daily tasks
Resolve issues on task board in Skye
Qualifications:
Customer service or IT experience strongly preferred
High school diploma or GED required
Familiarity with Legal Process as plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and ADDD Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Pay Range: $15.00 - $15.00 per hour
Schedule: Full-time, weekends required
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Job Overview: The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices.
This position is remote but must be located in Michigan.
Key Responsibilities:
Answer inquiries and resolve issues from process servers
Oversee distribution and dispatch of cases to process servers
Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
Monitor process server status to ensure they are in good standing and able to accept and complete work
Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
Collaborate with team members to find broken processes or inefficiencies in daily tasks
Resolve issues on task board in Skye
Qualifications:
Customer service or IT experience strongly preferred
High school diploma or GED required
Familiarity with Legal Process as plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and ADDD Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Pay Range: $15.00 - $15.00 per hour
Schedule: Full-time, weekends required
#J-18808-Ljbffr