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Fulfillment Lead

A Hiring Company, North Mankato, Minnesota, United States

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About Gordini USA Inc. Gordini USA Inc. is a manufacturer and distributor of gloves, mittens, socks, goggles, and base layer for both our brand and private label. We are also Carhartt's licensee for gloves, base layer, boxer briefs, socks, sun protection, knee protection, and eye protection. We are a growing company looking for a compliance manager to join our team.

Fulfillment Lead The Fulfillment Lead is responsible for overseeing daily fulfillment operations to ensure accurate, efficient, and timely order processing. This role leads front-line fulfillment staff, coordinates workflow, maintains quality standards, and supports continuous improvement across picking, packing, shipping, and inventory processes.

This is a hands‑on leadership role ideal for someone who enjoys building strong teams, improving processes, and delivering excellent customer experience.

Key Responsibilities

Lead and support daily fulfillment operations, including picking, packing, shipping, and returns

Supervise, train, and motivate fulfillment associates to meet productivity and quality goals

Monitor order flow and prioritize work to meet shipping deadlines and service‑level agreements

Ensure accuracy of orders, inventory handling, and documentation

Identify workflow issues and implement process improvements to increase efficiency

Maintain a safe, clean, and organized work environment

Track performance metrics (accuracy, output, turnaround time) and report results to management

Assist with inventory counts, stock discrepancies, and system updates

Collaborate with customer service, purchasing, and logistics teams

Step in operationally as needed during peak periods

Skills & Competencies

Leadership and team development

Process improvement mindset

Strong attention to detail

Problem‑solving and decision‑making

Clear communication

Accountability and reliability

Ability to lift and move packages up to [X] lbs and stand for extended periods

What Success Looks Like in This Role

Orders are fulfilled accurately and on time

Team productivity and morale are high

Fulfillment processes continuously improve

Errors, delays, and safety incidents decrease

Customers receive a consistently excellent experience

Benefits

Health, dental, and vision insurance

Paid time off and holidays

401k plan with company match

Career growth opportunities

Training and leadership development

Equal Opportunity Employer, including disability/protected veterans

Compensation 22-24 Hourly Wage

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