Job Summary
The Online Order Fulfillment Specialist at The Restaurant Store assists the Online Order Fulfillment Manager with customer order processes for a retail branch location. The Specialist achieves operational goals through effective order entry, management, and fulfillment strategies aligned with sales, purchasing, and inventory teams. Responsibilities
Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction. Support the growth and utilization of TRS.com within market reach of the branch location. Assist customers with utilizing all aspects of TRS.com ordering. Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers. Maintain accountability with Inventory Department for accurate inventory levels. Maintain accountability with Sales Department for accurate and timely communication with customers. Maintain the overall cleanliness of the store. Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day. Requires the ability to communicate effectively using speech, vision, and hearing. Requires the regular use of hands for simple grasping and fine manipulations. Requires regular bending, squatting, crawling, climbing, and reaching. Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs. Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management. Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools. Strong analytical and problem‑solving skills. Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding. Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment. Company Overview
Your one‑stop‑shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value. Benefits
Medical Vision Dental PTO Paid Maternity Leave Paid Parental Leave Life Insurance Disability Dependent Care FSA 401(k) matching Employee Assistance Program Wellness Incentives Company Discounts AT&T & Verizon Discount Bonus Opportunities Accident Insurance Critical Illness Insurance Adoption Assistance Available at HQ Locations Only
On‑Site Fitness Centers Dog‑friendly Offices
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The Online Order Fulfillment Specialist at The Restaurant Store assists the Online Order Fulfillment Manager with customer order processes for a retail branch location. The Specialist achieves operational goals through effective order entry, management, and fulfillment strategies aligned with sales, purchasing, and inventory teams. Responsibilities
Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction. Support the growth and utilization of TRS.com within market reach of the branch location. Assist customers with utilizing all aspects of TRS.com ordering. Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers. Maintain accountability with Inventory Department for accurate inventory levels. Maintain accountability with Sales Department for accurate and timely communication with customers. Maintain the overall cleanliness of the store. Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day. Requires the ability to communicate effectively using speech, vision, and hearing. Requires the regular use of hands for simple grasping and fine manipulations. Requires regular bending, squatting, crawling, climbing, and reaching. Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs. Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management. Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools. Strong analytical and problem‑solving skills. Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding. Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment. Company Overview
Your one‑stop‑shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value. Benefits
Medical Vision Dental PTO Paid Maternity Leave Paid Parental Leave Life Insurance Disability Dependent Care FSA 401(k) matching Employee Assistance Program Wellness Incentives Company Discounts AT&T & Verizon Discount Bonus Opportunities Accident Insurance Critical Illness Insurance Adoption Assistance Available at HQ Locations Only
On‑Site Fitness Centers Dog‑friendly Offices
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