Kelly
Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II supporting an innovative water technology manufacturer known for advancing solutions in water transport, treatment, and efficiency.
Job Details
Location: 558 Clark Road, Tewksbury, MA 01876
Pay Rate: $22.37/hour
Shift: Monday to Friday, 8:00 AM – 5:00 PM
Employment Type: 6‑month contract (convert to Full‑Time dependent on performance)
Work Setup: Onsite, office environment
Typical Day Responsibilities
Serve as the first point of contact for customer inquiries and support.
Provide part and pump price quotes, and process orders and change requests.
Assist with warranty claim processing, credit memos, and no‑charge transactions.
Maintain quote and production order logs, and utilize the ERP‑LX (Order Entry) system.
Prepare customer communication folders and process order entry and status updates.
Support the sales team with customer‑related tasks and activities.
Adhere to ISO9001 Customer Service Procedures and Work Instructions.
Ensure compliance with export requirements.
Assist in resolving AR collections and dispute resolution issues.
Complete other tasks as assigned by the Customer Service Manager.
Qualifications
High School Diploma required.
1–3 years of customer service experience.
Strong financial/accounting and problem‑solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Office applications.
Professional phone etiquette and organizational skills.
Preferred Qualifications
Associate’s degree or some college experience.
Experience with SAP, CRM, Microsoft Dynamics, or similar ticketing/service management systems.
Physical Requirements
Ability to work at a desk/computer for extended periods.
Comfortable communicating with customers by phone and email.
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Job Details
Location: 558 Clark Road, Tewksbury, MA 01876
Pay Rate: $22.37/hour
Shift: Monday to Friday, 8:00 AM – 5:00 PM
Employment Type: 6‑month contract (convert to Full‑Time dependent on performance)
Work Setup: Onsite, office environment
Typical Day Responsibilities
Serve as the first point of contact for customer inquiries and support.
Provide part and pump price quotes, and process orders and change requests.
Assist with warranty claim processing, credit memos, and no‑charge transactions.
Maintain quote and production order logs, and utilize the ERP‑LX (Order Entry) system.
Prepare customer communication folders and process order entry and status updates.
Support the sales team with customer‑related tasks and activities.
Adhere to ISO9001 Customer Service Procedures and Work Instructions.
Ensure compliance with export requirements.
Assist in resolving AR collections and dispute resolution issues.
Complete other tasks as assigned by the Customer Service Manager.
Qualifications
High School Diploma required.
1–3 years of customer service experience.
Strong financial/accounting and problem‑solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Office applications.
Professional phone etiquette and organizational skills.
Preferred Qualifications
Associate’s degree or some college experience.
Experience with SAP, CRM, Microsoft Dynamics, or similar ticketing/service management systems.
Physical Requirements
Ability to work at a desk/computer for extended periods.
Comfortable communicating with customers by phone and email.
#J-18808-Ljbffr