Southern Chautauqua Federal Credit Union
Member Service Representative
Southern Chautauqua Federal Credit Union, Leisure Village, New Jersey, United States
Overview
Member Service Representative 2 openings Lakewood, Lakewood/Clymer. Responsibilities
Serve as a liaison between members and the Credit Union. Provide account information and assistance in person, by phone, or electronically. Open accounts, resolve issues, and deliver a variety of transactional services while promoting Credit Union products and services. SCFCU expects regular attendance and punctuality. This means being in the workplace, ready to work at your scheduled start time each day and completing your entire shift. Employees are also expected to return from scheduled meals and break periods on time. Provide prompt, efficient, and accurate service for member transactions. Deliver general and specific service-related information in person and by phone. Respond to member emails and electronic requests professionally and accurately. Address member requests, problems, and complaints or refer to appropriate staff. Open new accounts and service existing accounts. Handle member requests for transfers, withdrawals, check requests, share certificates, and loan payments. Recommend Credit Union products and services based on member needs. Mail receipts and checks per policy. Provide information on investment alternatives. Research account discrepancies and assist with account balancing. Assist with payroll deduction and direct deposit forms. Help members open IRAs, HSAs, share certificates, etc. Perform teller duties as needed. Use lending software to input loan requests. Attend required meetings. Comply with all Bank Secrecy Act (BSA) requirements. Perform other duties as assigned. Qualifications
Strong customer service and interpersonal skills Ability to handle confidential information Problem-solving and multitasking abilities Professional communication skills Team-oriented mindset High School Diploma or GED 1-2 Years Of Related Experience Preferred Pay and Application
Pay range: $17.00-$27.00/hour Apply online: www.665-7000.com
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Member Service Representative 2 openings Lakewood, Lakewood/Clymer. Responsibilities
Serve as a liaison between members and the Credit Union. Provide account information and assistance in person, by phone, or electronically. Open accounts, resolve issues, and deliver a variety of transactional services while promoting Credit Union products and services. SCFCU expects regular attendance and punctuality. This means being in the workplace, ready to work at your scheduled start time each day and completing your entire shift. Employees are also expected to return from scheduled meals and break periods on time. Provide prompt, efficient, and accurate service for member transactions. Deliver general and specific service-related information in person and by phone. Respond to member emails and electronic requests professionally and accurately. Address member requests, problems, and complaints or refer to appropriate staff. Open new accounts and service existing accounts. Handle member requests for transfers, withdrawals, check requests, share certificates, and loan payments. Recommend Credit Union products and services based on member needs. Mail receipts and checks per policy. Provide information on investment alternatives. Research account discrepancies and assist with account balancing. Assist with payroll deduction and direct deposit forms. Help members open IRAs, HSAs, share certificates, etc. Perform teller duties as needed. Use lending software to input loan requests. Attend required meetings. Comply with all Bank Secrecy Act (BSA) requirements. Perform other duties as assigned. Qualifications
Strong customer service and interpersonal skills Ability to handle confidential information Problem-solving and multitasking abilities Professional communication skills Team-oriented mindset High School Diploma or GED 1-2 Years Of Related Experience Preferred Pay and Application
Pay range: $17.00-$27.00/hour Apply online: www.665-7000.com
#J-18808-Ljbffr