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Customer Account Specialist

SV MICROWAVE, West Palm Beach, Florida, United States, 33412

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Are you a relationship-oriented person who wants a professional career with challenging assignments? Would you enjoy collaborating with others to find solutions to customer requests but are

more interested in account management than direct sales ? Would you take pride in working for an innovative company with major commercial and military customers?

If you’re a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a

Customer Account Specialist . This is not a direct sales position, there is no cold calling. We have sales representatives and applications engineers who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships.

Responsibilities

Processing orders, often with complex requirements, from quoting stage through delivery

Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.

Working with customers to meet project expectations for delivery and quality

Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team

Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files

Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals

Requirements

Associate's or Bachelor’s Degree

Proficient with computers, Microsoft Office

Excellent initiative and problem-solving skills

Good communication skills, both written and verbal

Professional demeanor

Prior customer service or sales experience preferred

Exposure to components/electronics industry a plus

What we offer

A start-up atmosphere within a large, established organization

A meritocracy where a high level of achievement and contribution is rewarded

Veteran friendly

Financial security through competitive salary, incentives and retirement plans

On the job training and continuous career development opportunities

401k with a generous company match plus an additional employer-paid contribution

Healthcare including medical, dental and vision, life and disability

15 days of Paid Time Off and 12 paid holidays

Tuition reimbursement opportunities and education loan repayment assistance

The stability of a company with a record of strong financial performance

“An Equal Opportunity Employer” Minority/Female/Disabled/Vet/Sexual Orientation/Gender Identity or National Origin

This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.

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