SVP, Sales Operations & Regulatory Oversight, Retail Wealth

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Please Note: This leadership role requires regular in‑office presence in our new Seaport office. To be considered, applicants must reside within a commutable distance to Boston, MA.

The SVP, Sales Operations & Regulatory Oversight, Retail Wealth is a strategic leader responsible for driving operational excellence, strengthening field effectiveness, and ensuring the Retail Wealth Management (RWM) Advisor organization operates within a strong regulatory framework. This role enhances the productivity, efficiency, and growth trajectory of our sales organization while fostering a culture of accountability, risk awareness, and high performance.

Key Responsibilities

Sales Operations Leadership

• Lead and evolve sales operations processes to maximize efficiency, advisor productivity, and client satisfaction.
• Partner with RWM sales leaders to design and execute sales strategies aligned with enterprise goals.
• Oversee the development and optimization of sales enablement tools, workflows, and performance programs.
• Monitor sales performance metrics, identify trends, and provide actionable insights to drive continuous improvement and business growth.

Regulatory Oversight & Advisor Standards

• Serve as the primary liaison between the RWM sales organization and regulatory risk partners, ensuring clear, consistent communication and alignment with regulatory expectations.
• Translate complex regulatory requirements into practical, advisor‑friendly guidance that supports sustainable growth.
• Develop and deliver regulatory and policy training that enhances advisor understanding and adherence to required standards.
• Conduct routine assessments and oversight activities to identify emerging risks, address gaps, and reinforce best practices across the field.

Risk & Governance Partnership

• Collaborate with enterprise risk, legal, and supervisory teams to ensure sales practices, workflows, and communications reflect current regulatory and industry standards.
• Support the design and implementation of risk‑mitigating processes that protect clients, advisors, and the firm.
• Champion a culture of integrity and accountability, ensuring that strong governance is embedded in day‑to‑day sales activity.

Leadership & Talent Development

• Lead and develop a high‑performing team with responsibility for sales operations, regulatory integration, and field readiness.
• Inspire a culture of teamwork, innovation, and continuous improvement.
• Build strong, influential relationships across all levels of the organization, serving as a trusted partner and advisor.

Qualifications & Experience

• Bachelor's degree in Business, Finance, or related discipline; advanced degree preferred.
• 7+ years of experience in sales operations, regulatory oversight, or related functions within financial services, ideally with a focus on retail wealth management.
• 5+ years of management experience in RWM sales operations or a comparable leadership role.
• Deep understanding of regulatory frameworks governing wealth management and financial advisory services; FINRA licenses required (7, 66, 24).
• Proven ability to lead complex initiatives, manage cross‑functional partnerships, and drive organizational alignment.
• Strong analytical, problem‑solving, and decision‑making skills with the ability to assess risk and translate insights into action.
• Exceptional communication and interpersonal skills, with demonstrated strength in influencing senior stakeholders and field leaders.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$225,000 - 300,000 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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