Overview
Commercial Insurance Account Manager
Monday–Friday, 8:15 AM – 4:30 PM
$55,000–$75,000 DOE
Our client is a well-established, independent insurance agency in Syracuse serving commercial clients nationwide. This is a direct-hire, permanent role created due to a planned retirement, offering a rare opportunity to step into a stable book of business with strong training and support.
The agency is known for its team-oriented, low-drama culture, excellent benefits, and genuine work-life balance. This is a non-sales role focused on servicing and supporting commercial accounts.
Responsibilities
Support Producers and the Marketing team in servicing commercial lines accounts while minimizing E&O exposure
Process: Renewals, Endorsements, Policy changes and cancellations, Certificates, ID cards, billing requests, claims, and deposit premiums
Review new business, renewals, and endorsements to ensure accuracy and completeness
Maintain and manage client files within the agency management system
Partner with Commercial Lines Assistants to ensure high-quality service and accurate processing
Follow agency workflows, procedures, and documentation standards
Maintain diary/follow-up systems for outstanding items and service requests
Participate in ongoing training, licensing education, and special projects
Collaborate effectively with other departments to support agency-wide goals
Performance Expectations
Deliver prompt, professional, and cooperative customer service
Provide consistent support and constructive feedback to internal team members and carriers
Maintain a high standard of accuracy, organization, and responsiveness
Qualifications
Commercial Lines insurance experience strongly preferred
Personal Lines experience will be considered with transferable skills
New York State Broker or Producer License required
Exceptional candidates without a license may be supported in obtaining one
Approximately 3+ years of insurance experience preferred
Strong attention to detail and comfort working in a computer-based, email-driven environment
Positive attitude and collaborative mindset
Compensation & Benefits
$55,000–$75,000
Annual bonus eligibility (non-commissioned role)
Excellent benefits, including:
Employer-paid medical coverage for single employees
Strong employer contribution toward family plans
401(k) with company match
Dental, vision, life, and disability coverage
PTO package that is competitive and flexible based on experience
Summer hours with early Friday closures
Work Environment
Onsite role with occasional flexibility for weather or personal needs
Casual dress code
Free parking and easy highway access
Supportive leadership and a genuinely collaborative team culture
To apply submit a resume to cnyjobs@hiresapphire.com for immediate consideration.
Sapphire Recruitment is an EOE
#J-18808-Ljbffr
Monday–Friday, 8:15 AM – 4:30 PM
$55,000–$75,000 DOE
Our client is a well-established, independent insurance agency in Syracuse serving commercial clients nationwide. This is a direct-hire, permanent role created due to a planned retirement, offering a rare opportunity to step into a stable book of business with strong training and support.
The agency is known for its team-oriented, low-drama culture, excellent benefits, and genuine work-life balance. This is a non-sales role focused on servicing and supporting commercial accounts.
Responsibilities
Support Producers and the Marketing team in servicing commercial lines accounts while minimizing E&O exposure
Process: Renewals, Endorsements, Policy changes and cancellations, Certificates, ID cards, billing requests, claims, and deposit premiums
Review new business, renewals, and endorsements to ensure accuracy and completeness
Maintain and manage client files within the agency management system
Partner with Commercial Lines Assistants to ensure high-quality service and accurate processing
Follow agency workflows, procedures, and documentation standards
Maintain diary/follow-up systems for outstanding items and service requests
Participate in ongoing training, licensing education, and special projects
Collaborate effectively with other departments to support agency-wide goals
Performance Expectations
Deliver prompt, professional, and cooperative customer service
Provide consistent support and constructive feedback to internal team members and carriers
Maintain a high standard of accuracy, organization, and responsiveness
Qualifications
Commercial Lines insurance experience strongly preferred
Personal Lines experience will be considered with transferable skills
New York State Broker or Producer License required
Exceptional candidates without a license may be supported in obtaining one
Approximately 3+ years of insurance experience preferred
Strong attention to detail and comfort working in a computer-based, email-driven environment
Positive attitude and collaborative mindset
Compensation & Benefits
$55,000–$75,000
Annual bonus eligibility (non-commissioned role)
Excellent benefits, including:
Employer-paid medical coverage for single employees
Strong employer contribution toward family plans
401(k) with company match
Dental, vision, life, and disability coverage
PTO package that is competitive and flexible based on experience
Summer hours with early Friday closures
Work Environment
Onsite role with occasional flexibility for weather or personal needs
Casual dress code
Free parking and easy highway access
Supportive leadership and a genuinely collaborative team culture
To apply submit a resume to cnyjobs@hiresapphire.com for immediate consideration.
Sapphire Recruitment is an EOE
#J-18808-Ljbffr