Senior Strategist/ Manager - Customer Strategy & Operations
Loophq, New York, New York, us, 10261
About Loop:
Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations, and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists, and subject matter experts into restaurant brands, bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa, and India. Loop is one of the fastest growing restaurant technology companies, powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline and bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders, and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking, and others across companies like Uber, Google, Amazon, McKinsey, and others. About the Role:
As a Customer Strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement, and outcomes. In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Sales/ GTM & Customer Success while owning key customer value metrics. Responsibilities:
Ownership of north star metrics around customer value Building playbooks for the sales and customer support functions Ownership of all internal processes across analytics, product surfaces, content, and communications across functions to ensure 10-star value delivery to customers Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates, and agentic workflows for customers, etc Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account Eligibility / Fit:
Have 5-8 years of experience building/shipping/scaling software/digital products in SaaS, AI, Consumer Internet, Fintech, and other tech-forward industries Have worked across product, growth, revenue, or founder roles Are inherently a great salesperson – be it selling a product, vision, or anything else! Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them. Have the ability to think metrics, funnels, and dashboards Have exhibited leadership while also having worked in IC roles across your previous roles Have the ability to understand complex customer/business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes Demonstrate key cultural values of Loop across radical ownership, customer obsession, and have the ability to lose no time & move fast on solving problems. Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder. Preferred Candidate Spikes:
You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech, or top CPG brands You were instrumental as a founding member/leading operator in building a very successful company and have seen scale & growth from the early days Have proficiency in building low-code/no-code tools or vibe-code your own products You have been a founder who had reached reasonable scale but couldn’t find the next leap for whatsoever reason
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Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations, and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists, and subject matter experts into restaurant brands, bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa, and India. Loop is one of the fastest growing restaurant technology companies, powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline and bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders, and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking, and others across companies like Uber, Google, Amazon, McKinsey, and others. About the Role:
As a Customer Strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement, and outcomes. In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Sales/ GTM & Customer Success while owning key customer value metrics. Responsibilities:
Ownership of north star metrics around customer value Building playbooks for the sales and customer support functions Ownership of all internal processes across analytics, product surfaces, content, and communications across functions to ensure 10-star value delivery to customers Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates, and agentic workflows for customers, etc Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account Eligibility / Fit:
Have 5-8 years of experience building/shipping/scaling software/digital products in SaaS, AI, Consumer Internet, Fintech, and other tech-forward industries Have worked across product, growth, revenue, or founder roles Are inherently a great salesperson – be it selling a product, vision, or anything else! Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them. Have the ability to think metrics, funnels, and dashboards Have exhibited leadership while also having worked in IC roles across your previous roles Have the ability to understand complex customer/business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes Demonstrate key cultural values of Loop across radical ownership, customer obsession, and have the ability to lose no time & move fast on solving problems. Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder. Preferred Candidate Spikes:
You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech, or top CPG brands You were instrumental as a founding member/leading operator in building a very successful company and have seen scale & growth from the early days Have proficiency in building low-code/no-code tools or vibe-code your own products You have been a founder who had reached reasonable scale but couldn’t find the next leap for whatsoever reason
#J-18808-Ljbffr