Counter Manager - Macy's Northpark Center
Pandora A/S, Granite Heights, Wisconsin, United States
Overview
Counter Manager - Macy's Northpark Center Country/Region: US Application Deadline: N/A As the largest Jewelry brand in the world, Pandora empowers people to express themselves through our products and stories. We are excited to invite you to join Pandora Jewelry as a Counter Manager in our Macy’s Shop-in-Shop, where leadership, enthusiasm, and a fan-first attitude will shape the success and growth of our rapidly expanding brand. This role offers an opportunity to spend quality time on the sales floor, coaching a team and delivering exceptional customer experiences while driving sales. This is your opportunity to be a critical part of Pandora’s growth story, with advancement opportunities across our Shop-in-Shop and Concept stores. *Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.*
About The Team
The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. You will coach and manage a team of Sales Leads and Sales Associates and lead daily operations, scheduling, and inventory while ensuring compliance with Pandora and Macy’s standards.
Responsibilities
Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
Regularly assess associate performance, offering timely feedback and targeted coaching.
Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
Ensure impeccable presentation of Pandora jewelry in alignment with VM guidelines and Macy’s visual standards; regularly audit displays and product positioning.
Maintain strict adherence to all Pandora and Macy’s policies and procedures, including security and loss prevention practices.
Efficiently manage scheduling to optimize staffing during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
Actively support the District Sales Manager with hiring needs and participate in interviewing and onboarding processes as needed.
Qualifications
Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment (ideally fashion, luxury, or jewelry).
Strong communication skills with the ability to connect with people at all levels of the organization.
Business acumen with analytical thinking to deliver positive results.
Talent magnet with experience recruiting, retaining, and developing exceptional teams; succession planning and internal mobility.
Proficiency with Microsoft Office 365 Suite, POS systems, and applicant tracking systems.
At least 18 years old with ability to provide proof of identity and eligibility to work.
Flexible schedule including nights, weekends, and holidays; ability to stand for extended periods.
Familiarity with Macy’s or department store retail environment preferred but not required.
Compensation $17.10 - $21.45 based on experience
Benefits Pandora offers a robust compensation package including base + bonus; a 401K plan; Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts. We provide learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future
We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
We Dream! Pandora is fostering growth and crafting opportunities to support business needs with learning and development programs and more.
#J-18808-Ljbffr
Counter Manager - Macy's Northpark Center Country/Region: US Application Deadline: N/A As the largest Jewelry brand in the world, Pandora empowers people to express themselves through our products and stories. We are excited to invite you to join Pandora Jewelry as a Counter Manager in our Macy’s Shop-in-Shop, where leadership, enthusiasm, and a fan-first attitude will shape the success and growth of our rapidly expanding brand. This role offers an opportunity to spend quality time on the sales floor, coaching a team and delivering exceptional customer experiences while driving sales. This is your opportunity to be a critical part of Pandora’s growth story, with advancement opportunities across our Shop-in-Shop and Concept stores. *Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.*
About The Team
The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. You will coach and manage a team of Sales Leads and Sales Associates and lead daily operations, scheduling, and inventory while ensuring compliance with Pandora and Macy’s standards.
Responsibilities
Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
Regularly assess associate performance, offering timely feedback and targeted coaching.
Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
Ensure impeccable presentation of Pandora jewelry in alignment with VM guidelines and Macy’s visual standards; regularly audit displays and product positioning.
Maintain strict adherence to all Pandora and Macy’s policies and procedures, including security and loss prevention practices.
Efficiently manage scheduling to optimize staffing during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
Actively support the District Sales Manager with hiring needs and participate in interviewing and onboarding processes as needed.
Qualifications
Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment (ideally fashion, luxury, or jewelry).
Strong communication skills with the ability to connect with people at all levels of the organization.
Business acumen with analytical thinking to deliver positive results.
Talent magnet with experience recruiting, retaining, and developing exceptional teams; succession planning and internal mobility.
Proficiency with Microsoft Office 365 Suite, POS systems, and applicant tracking systems.
At least 18 years old with ability to provide proof of identity and eligibility to work.
Flexible schedule including nights, weekends, and holidays; ability to stand for extended periods.
Familiarity with Macy’s or department store retail environment preferred but not required.
Compensation $17.10 - $21.45 based on experience
Benefits Pandora offers a robust compensation package including base + bonus; a 401K plan; Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts. We provide learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future
We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
We Dream! Pandora is fostering growth and crafting opportunities to support business needs with learning and development programs and more.
#J-18808-Ljbffr