Overview
Join a National Top Workplace Kobie is named a Top Workplace in the USA and Top Remote Workplace. We are Leaders in loyalty, partnering with world-renowned brands to help build lasting emotional connections with customers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service. Our team is collaborative and growth-focused. We are headquartered in sunny St. Petersburg, Florida, and offer remote work with 7 company-wide holidays and a suite of benefits prioritizing well-being. When you join Kobie, you join a valued-led team that invests in your growth—professionally and personally. Work from home
— High-speed internet service/WiFi required.
Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas . Potential to earn performance bonuses of up to $350/month. About the team and what we’ll build together
Our mission in Kobie’s Customer Care Loyalty Center is to deliver loyalty through every interaction. As the frontline of the customer experience, our team solves problems, builds trust, and strengthens the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools, to deliver smarter, faster, and more personalized service. You’ll be supported by systems that help you focus on the customer. Our Culture
Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. We’ve earned national recognition for outstanding service and employee satisfaction because we invest in our employees. Why Join the Kobie Customer Care Team?
If you take pride in making others feel heard, supported, and valued, you’ll thrive here. You’ll be more than a voice—you’ll be the reason someone stays loyal. We are recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and teammates. Our agents are empowered by smart technology, including AI-powered tools, with a leadership team that listens, cares, coaches, and celebrates wins. How you will make an impact
Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences Manage a high volume of inbound calls to meet and exceed client contractual obligations Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary Utilize internal systems, tools, and resources proficiently Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions Stay informed on program updates, enhancements, and promotions to effectively support callers Escalate unresolved issues promptly as per established procedures Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving Support major brands by becoming an expert in their loyalty programs, products, and services Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence Contribute to team success by meeting key performance goals, including customer satisfaction and call quality Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment Deliver results that matter, knowing your work directly impacts client satisfaction and program performance Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them What you need to be successful
High school diploma from an accredited institution recognized by the US Department of Education Minimum of 2 years of customer service experience Proficiency in Microsoft Office Suite and ability to navigate multiple systems Completion of a 6-week remote Training Program with full attendance and engagement Strong problem-solving skills, attention to detail, and a proactive approach to customer care Excellent verbal and written communication skills with a professional demeanor Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed Adequate work-from-home setup with a quiet office space and strong internet connection Details, Perks & Benefits
Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX Full-time, 40 hours/week – Set shifts after training Weekend availability required Starting Pay: $17/hour with potential to earn up to $350/month in performance bonuses Health insurance: medical, dental, and vision Free fitness benefits Generous PTO + 7 paid company holidays 401(k) with company match + annual profit sharing Career growth pathways within a top-rated remote work culture Salary range : $17 - $19 an hour Ready to Apply? Here’s What to Expect Next
1. Submit your application online today. 2. After we receive it, you’ll get an email inviting you to complete a short online assessment to understand your communication style and strengths beyond your résumé. 3. Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link. 4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews. We’re excited to learn more about you and see how your strengths could shine here at Kobie! Join a team where your voice matters, your work has purpose, and your growth is supported. We can’t wait to hear from you! Who we are
Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We use a strategy-led technology approach to uncover what drives consumers on an emotional level. We are proud to be named a Top Workplace in the USA, and our Contact Center supports end-to-end loyalty down to the consumer experience. A place for all
We celebrate and embrace diversity at Kobie. Employment is based on merit and qualifications without discrimination. We do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other legally protected basis. We are committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives ensure equity, diversity, and inclusion throughout Kobie. All teammates share responsibility to uphold these values. Ready to join us?
If you’re ready to make an impact and grow in a supportive, innovative environment, apply today and let’s build something amazing together.
#J-18808-Ljbffr
Join a National Top Workplace Kobie is named a Top Workplace in the USA and Top Remote Workplace. We are Leaders in loyalty, partnering with world-renowned brands to help build lasting emotional connections with customers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service. Our team is collaborative and growth-focused. We are headquartered in sunny St. Petersburg, Florida, and offer remote work with 7 company-wide holidays and a suite of benefits prioritizing well-being. When you join Kobie, you join a valued-led team that invests in your growth—professionally and personally. Work from home
— High-speed internet service/WiFi required.
Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas . Potential to earn performance bonuses of up to $350/month. About the team and what we’ll build together
Our mission in Kobie’s Customer Care Loyalty Center is to deliver loyalty through every interaction. As the frontline of the customer experience, our team solves problems, builds trust, and strengthens the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools, to deliver smarter, faster, and more personalized service. You’ll be supported by systems that help you focus on the customer. Our Culture
Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. We’ve earned national recognition for outstanding service and employee satisfaction because we invest in our employees. Why Join the Kobie Customer Care Team?
If you take pride in making others feel heard, supported, and valued, you’ll thrive here. You’ll be more than a voice—you’ll be the reason someone stays loyal. We are recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and teammates. Our agents are empowered by smart technology, including AI-powered tools, with a leadership team that listens, cares, coaches, and celebrates wins. How you will make an impact
Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences Manage a high volume of inbound calls to meet and exceed client contractual obligations Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary Utilize internal systems, tools, and resources proficiently Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions Stay informed on program updates, enhancements, and promotions to effectively support callers Escalate unresolved issues promptly as per established procedures Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving Support major brands by becoming an expert in their loyalty programs, products, and services Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence Contribute to team success by meeting key performance goals, including customer satisfaction and call quality Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment Deliver results that matter, knowing your work directly impacts client satisfaction and program performance Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them What you need to be successful
High school diploma from an accredited institution recognized by the US Department of Education Minimum of 2 years of customer service experience Proficiency in Microsoft Office Suite and ability to navigate multiple systems Completion of a 6-week remote Training Program with full attendance and engagement Strong problem-solving skills, attention to detail, and a proactive approach to customer care Excellent verbal and written communication skills with a professional demeanor Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed Adequate work-from-home setup with a quiet office space and strong internet connection Details, Perks & Benefits
Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX Full-time, 40 hours/week – Set shifts after training Weekend availability required Starting Pay: $17/hour with potential to earn up to $350/month in performance bonuses Health insurance: medical, dental, and vision Free fitness benefits Generous PTO + 7 paid company holidays 401(k) with company match + annual profit sharing Career growth pathways within a top-rated remote work culture Salary range : $17 - $19 an hour Ready to Apply? Here’s What to Expect Next
1. Submit your application online today. 2. After we receive it, you’ll get an email inviting you to complete a short online assessment to understand your communication style and strengths beyond your résumé. 3. Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link. 4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews. We’re excited to learn more about you and see how your strengths could shine here at Kobie! Join a team where your voice matters, your work has purpose, and your growth is supported. We can’t wait to hear from you! Who we are
Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We use a strategy-led technology approach to uncover what drives consumers on an emotional level. We are proud to be named a Top Workplace in the USA, and our Contact Center supports end-to-end loyalty down to the consumer experience. A place for all
We celebrate and embrace diversity at Kobie. Employment is based on merit and qualifications without discrimination. We do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other legally protected basis. We are committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives ensure equity, diversity, and inclusion throughout Kobie. All teammates share responsibility to uphold these values. Ready to join us?
If you’re ready to make an impact and grow in a supportive, innovative environment, apply today and let’s build something amazing together.
#J-18808-Ljbffr