Sales and Marketing - Sales Coordinator
Pacific Hospitality Group, West Lake Hills, Texas, United States
320 S Capital of Texas Hwy, West Lake Hills, TX 78746, USA
Job Description
Posted Monday, December 22, 2025 at 6:00 AM Job Overview
We are seeking an organized, service-driven
Sales Coordinator
to support our Sales and Events team by streamlining daily operations and maximizing business opportunities. In this role, you will serve as a key administrative and communication hub for the department, assisting with proposals, contracts, reports, VIP coordination, and guest inquiries. The ideal candidate is detail-oriented, proactive, and confident juggling multiple priorities while delivering a high level of professionalism and guest satisfaction. Duties
Greet guests and callers in a warm, professional manner and respond to inquiries regarding the hotel, amenities, and local attractions Serve as the primary lead catcher by qualifying, entering, and assigning sales opportunities to the appropriate Sales Manager Prepare and distribute sales-related documents including proposals, contracts, site visit alerts, and turnovers Assist with sales research, customer mailings, competitive analysis, and planning activities Maintain accurate sales, reservation, and account data across multiple platforms including Delphi, SynXis, CVENT, Sertifi, PartnerNet, and Amadeus Update and maintain collateral and information on sales channel partner portals Run and prepare weekly, monthly, quarterly, and annual sales reports, including pace, production, and productivity reports Coordinate with internal departments to support guest needs, VIP arrivals, special events, and group meetings Manage in-house meeting requests, prepare and distribute BEOs, and support group room coordination Facilitate VIP amenities in collaboration with the Group Rooms Coordinator Organize and support monthly sales meetings and departmental appreciation efforts Maintain office par levels and order supplies, promotional items, and collateral Handle guest concerns within scope of authority and escalate issues as needed Follow all safety policies and procedures and report any safety concerns or unusual incidents promptly Requirements
One to two years of customer service experience, preferably in a hotel or hospitality environment Strong communication and interpersonal skills with the ability to work with diverse guests and stakeholders Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning hotel software systems; Delphi experience preferred Ability to perform basic math calculations for reporting and administrative tasks Ability to remain calm, professional, and solution-oriented in a fast-paced or high-pressure environment Ability to work independently and collaboratively as part of a team Flexibility to work varying schedules, including weekends and holidays, based on business needs Commitment to maintaining a professional appearance and demeanor Great to Have
Previous hotel or hospitality sales support experience Familiarity with Agency360, STR, CoStar, or similar reporting tools Experience supporting budgeting, productivity reporting, or large-scale sales meetings 320 S Capital of Texas Hwy, West Lake Hills, TX 78746, USA
#J-18808-Ljbffr
Posted Monday, December 22, 2025 at 6:00 AM Job Overview
We are seeking an organized, service-driven
Sales Coordinator
to support our Sales and Events team by streamlining daily operations and maximizing business opportunities. In this role, you will serve as a key administrative and communication hub for the department, assisting with proposals, contracts, reports, VIP coordination, and guest inquiries. The ideal candidate is detail-oriented, proactive, and confident juggling multiple priorities while delivering a high level of professionalism and guest satisfaction. Duties
Greet guests and callers in a warm, professional manner and respond to inquiries regarding the hotel, amenities, and local attractions Serve as the primary lead catcher by qualifying, entering, and assigning sales opportunities to the appropriate Sales Manager Prepare and distribute sales-related documents including proposals, contracts, site visit alerts, and turnovers Assist with sales research, customer mailings, competitive analysis, and planning activities Maintain accurate sales, reservation, and account data across multiple platforms including Delphi, SynXis, CVENT, Sertifi, PartnerNet, and Amadeus Update and maintain collateral and information on sales channel partner portals Run and prepare weekly, monthly, quarterly, and annual sales reports, including pace, production, and productivity reports Coordinate with internal departments to support guest needs, VIP arrivals, special events, and group meetings Manage in-house meeting requests, prepare and distribute BEOs, and support group room coordination Facilitate VIP amenities in collaboration with the Group Rooms Coordinator Organize and support monthly sales meetings and departmental appreciation efforts Maintain office par levels and order supplies, promotional items, and collateral Handle guest concerns within scope of authority and escalate issues as needed Follow all safety policies and procedures and report any safety concerns or unusual incidents promptly Requirements
One to two years of customer service experience, preferably in a hotel or hospitality environment Strong communication and interpersonal skills with the ability to work with diverse guests and stakeholders Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning hotel software systems; Delphi experience preferred Ability to perform basic math calculations for reporting and administrative tasks Ability to remain calm, professional, and solution-oriented in a fast-paced or high-pressure environment Ability to work independently and collaboratively as part of a team Flexibility to work varying schedules, including weekends and holidays, based on business needs Commitment to maintaining a professional appearance and demeanor Great to Have
Previous hotel or hospitality sales support experience Familiarity with Agency360, STR, CoStar, or similar reporting tools Experience supporting budgeting, productivity reporting, or large-scale sales meetings 320 S Capital of Texas Hwy, West Lake Hills, TX 78746, USA
#J-18808-Ljbffr