Ready Mix Customer Service Representative
Oldcastle Inc., Pueblo, Colorado, United States, 81004
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Ready Mix Customer Service Representative Pueblo, CO, US, 81007
Job ID: 519318
United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Job Description Summary The Ready-Mix CSR works in a dynamic and fast-paced environment to fulfill the needs of customers throughout Southern Colorado. Answer the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.
Wage Ranges from $18.00 to $22.00 per hour, dependent upon experience.
Key Responsibilities (Essential Duties and Functions)
CSR must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.
CSR needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
CSR must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
CSR must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
Responsible for a safe work environment for themselves and co-workers.
Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment.
Follow directions of Dispatch Manager as to daily tasks and expectations.
Display a professional, positive and courteous attitude to co-workers, supervisors, and the public at all times.
Reliable attendance is essential to performance in this role.
Possess a level of determination to successfully maximize production and efficiencies.
Promote and maintain a clean Work Environment.
Suggest and implement new ways to make our business better.
Such other duties as may be assigned from time to time.
Qualifications Education/Experience
High School Degree or General Education Degree (GED).
Knowledge of concrete and construction industry is preferred.
Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Work Requirements
Must be 18 years of age or older.
Must pass pre-employment drug screen and criminal background check.
Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
Handle multiple tasks concurrently and perform under pressure.
Perform opening and closing procedures.
Must be able to act quickly and creatively to solve problems; work independently and make decisions.
Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
Report to work at the designated start time.
Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role. This is 5 days a week M-F position, with occasional Saturdays as needed.
Knowledge/Skill Requirements
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiple and divide in all units of measure using whole number, common fractions and decimals. Ability to compute rate, ratios, percent, and to draw and interpret bar graphs.
Ability to apply common sense and understanding to carry out detailed, but uninvolved written and oral instructions.
Extensive knowledge of Pueblo and Southern Colorado, ability to read and understand maps.
Communicate effectively with a wide variety of customers and be an effective problem solver. Bi-lingual in Spanish preferred, but not required
Customer Service
- Manages difficult or emotional customer situations; Responds promptly to needs.
Teamwork
- Contributes to building a positive team spirit.
Judgment
- Exhibits sound and accurate judgment.
Planning/Organizing
- Uses time efficiently.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Safety and Security
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability
- Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
- Is consistently at work and on time.
Dependability
- Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Initiative
- Asks for and offers help when needed; able to consistently work independently.
Innovation
- Generates suggestions for improving work.
Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Physical Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to communicate with others by telephone and in person.
Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
The employee is frequently required to sit, climb, and use hands.
Standard office environment.
In office required, not a remote position.
Handle multiple tasks concurrently and perform under pressure.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
United Companies, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Jan 26, 2026
#J-18808-Ljbffr
Ready Mix Customer Service Representative Pueblo, CO, US, 81007
Job ID: 519318
United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Job Description Summary The Ready-Mix CSR works in a dynamic and fast-paced environment to fulfill the needs of customers throughout Southern Colorado. Answer the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.
Wage Ranges from $18.00 to $22.00 per hour, dependent upon experience.
Key Responsibilities (Essential Duties and Functions)
CSR must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.
CSR needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
CSR must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
CSR must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
Responsible for a safe work environment for themselves and co-workers.
Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment.
Follow directions of Dispatch Manager as to daily tasks and expectations.
Display a professional, positive and courteous attitude to co-workers, supervisors, and the public at all times.
Reliable attendance is essential to performance in this role.
Possess a level of determination to successfully maximize production and efficiencies.
Promote and maintain a clean Work Environment.
Suggest and implement new ways to make our business better.
Such other duties as may be assigned from time to time.
Qualifications Education/Experience
High School Degree or General Education Degree (GED).
Knowledge of concrete and construction industry is preferred.
Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Work Requirements
Must be 18 years of age or older.
Must pass pre-employment drug screen and criminal background check.
Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
Handle multiple tasks concurrently and perform under pressure.
Perform opening and closing procedures.
Must be able to act quickly and creatively to solve problems; work independently and make decisions.
Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
Report to work at the designated start time.
Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role. This is 5 days a week M-F position, with occasional Saturdays as needed.
Knowledge/Skill Requirements
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiple and divide in all units of measure using whole number, common fractions and decimals. Ability to compute rate, ratios, percent, and to draw and interpret bar graphs.
Ability to apply common sense and understanding to carry out detailed, but uninvolved written and oral instructions.
Extensive knowledge of Pueblo and Southern Colorado, ability to read and understand maps.
Communicate effectively with a wide variety of customers and be an effective problem solver. Bi-lingual in Spanish preferred, but not required
Customer Service
- Manages difficult or emotional customer situations; Responds promptly to needs.
Teamwork
- Contributes to building a positive team spirit.
Judgment
- Exhibits sound and accurate judgment.
Planning/Organizing
- Uses time efficiently.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Safety and Security
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability
- Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
- Is consistently at work and on time.
Dependability
- Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Initiative
- Asks for and offers help when needed; able to consistently work independently.
Innovation
- Generates suggestions for improving work.
Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Physical Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to communicate with others by telephone and in person.
Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
The employee is frequently required to sit, climb, and use hands.
Standard office environment.
In office required, not a remote position.
Handle multiple tasks concurrently and perform under pressure.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
United Companies, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Jan 26, 2026
#J-18808-Ljbffr