Merrill Market Client Relationship Manager
Rhode Island Bar Assn., Lincoln, Rhode Island, us, 02865
Overview
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals‑based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in‑office culture with specific requirements for office‑based attendance and a flexible level of flexibility for our teammates and businesses based on role‑specific considerations. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Responsibilities
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth Hires, develops, and leads a team of cross‑functional professionals to support Financial Advisor teams and deliver outstanding client service Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit Oversees the client service experience and reviews the approval of new client accounts Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank’s client service expectations and operational excellence goals Managerial Responsibilities
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work Specific Responsibilities
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill Managing the branch’s Wealth Management Client Associates and Service Support Staff Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge Coaching teams to deliver a modern, digital first service model focusing on client satisfaction Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise Managing the daily operations ensuring compliance to industry regulations, and policies and procedures Required Qualifications
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted Minimum of 5+ years professional experience Key Qualifications for the role
Current or previous Merrill Wealth Management experience strongly preferred Self‑motivated and client centric Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.) Prior trend analysis experience Strong customer service and communication skills Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate Desired Qualifications
Bachelor’s degree or equivalent work experience Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent Skills
Compensation Analysis Performance Management Process Performance Management Referral Management Workforce Planning Due Diligence Internal Audit Review Leadership Development Recruiting Risk Management Client Management Customer Service Management Employee Counseling Succession Planning Trade Operations Management Shift & Hours
1st shift (United States of America) – 40 hours per week Pay & Benefits
Annualized salary: $115,000.00 – $160,000.00 (offered based on experience, education and skill set). Discretionary incentive eligible – employees are eligible for an annual discretionary award based on overall individual performance results and behaviors. Benefits: industry‑leading benefits, paid time off, resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of the business and the communities we serve.
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Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals‑based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in‑office culture with specific requirements for office‑based attendance and a flexible level of flexibility for our teammates and businesses based on role‑specific considerations. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Responsibilities
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth Hires, develops, and leads a team of cross‑functional professionals to support Financial Advisor teams and deliver outstanding client service Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit Oversees the client service experience and reviews the approval of new client accounts Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank’s client service expectations and operational excellence goals Managerial Responsibilities
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work Specific Responsibilities
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill Managing the branch’s Wealth Management Client Associates and Service Support Staff Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge Coaching teams to deliver a modern, digital first service model focusing on client satisfaction Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise Managing the daily operations ensuring compliance to industry regulations, and policies and procedures Required Qualifications
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted Minimum of 5+ years professional experience Key Qualifications for the role
Current or previous Merrill Wealth Management experience strongly preferred Self‑motivated and client centric Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.) Prior trend analysis experience Strong customer service and communication skills Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate Desired Qualifications
Bachelor’s degree or equivalent work experience Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent Skills
Compensation Analysis Performance Management Process Performance Management Referral Management Workforce Planning Due Diligence Internal Audit Review Leadership Development Recruiting Risk Management Client Management Customer Service Management Employee Counseling Succession Planning Trade Operations Management Shift & Hours
1st shift (United States of America) – 40 hours per week Pay & Benefits
Annualized salary: $115,000.00 – $160,000.00 (offered based on experience, education and skill set). Discretionary incentive eligible – employees are eligible for an annual discretionary award based on overall individual performance results and behaviors. Benefits: industry‑leading benefits, paid time off, resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of the business and the communities we serve.
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