Divvy Cloud Corp.
Rapid7 is a hybrid work environment. We are evaluating candidates in the Boston area who are eager to lead a team three (3) days in-office, and two (2) days remote. A commuter subsidy is provided.
About the role
We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7’s renewal motion.
This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience.
Impact
The Manager, Renewal Accounts plays a critical role in Rapid7’s recurring revenue strategy by:
Owning retention performance and renewal execution across their assigned segment
Driving forecast accuracy, inspection discipline, and on-time deal closure
Developing and scaling Renewal Account Managers into confident commercial owners
Partnering cross-functionally to ensure alignment across Sales, Customer Success, Channel, Finance, and Operations
Key Responsibilities
People Leadership & Development
Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads
Set clear expectations for role execution, deal ownership, and renewal accountability
Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions
Support career development, progression, and readiness for increased scope or leadership
Renewal Execution & Forecast Ownership
Own renewal outcomes and forecast accuracy for the team’s book of business
Establish and enforce renewal inspection cadence, deal hygiene, and execution standards
Guide teams through complex or at-risk renewals, escalations, and negotiations
Ensure consistent application of renewal strategy, pricing, and policy governance
Operational Excellence
Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools
Monitor renewal health, risk signals, and execution gaps across the team
Partner with leadership to identify trends, systemic issues, and improvement opportunities
Drive adherence to Rapid7’s renewal processes, timelines, and operating rhythms
Cross-Functional Leadership
Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience
Align on account strategy, renewal risk mitigation, and expansion opportunities
Represent the Renewal Account Management function in cross-functional discussions and initiatives
Enablement & Process Improvement
Reinforce renewal playbooks, best practices, and execution frameworks
Partner with leadership on enablement initiatives, tooling improvements, and process evolution
Support Team Leads and Sr. RAMs in elevating execution standards across the organization
Qualifications & Skills
6+ years of SaaS renewals, account management, or commercial ownership experience
2+ years of people leadership experience managing commercial or customer-facing teams
Proven success driving retention, forecast accuracy, and renewal execution at scale
Strong coaching, communication, and stakeholder management skills
Advanced proficiency in Salesforce, Clari, and forecasting tools
Strong analytical and operational mindset with a bias toward action and accountability
Cybersecurity or enterprise SaaS experience preferred
Key Competencies
Holds teams accountable to outcomes, not activity
Builds strong, capable renewal talent through coaching and clarity
Drives disciplined execution and predictable results
Operates effectively across Sales, CS, Channel, and Finance
Balances customer experience with commercial rigor LI: #MB2
About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case‑by‑case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is: $110,500.00 - 149,500.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
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About the role
We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7’s renewal motion.
This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience.
Impact
The Manager, Renewal Accounts plays a critical role in Rapid7’s recurring revenue strategy by:
Owning retention performance and renewal execution across their assigned segment
Driving forecast accuracy, inspection discipline, and on-time deal closure
Developing and scaling Renewal Account Managers into confident commercial owners
Partnering cross-functionally to ensure alignment across Sales, Customer Success, Channel, Finance, and Operations
Key Responsibilities
People Leadership & Development
Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads
Set clear expectations for role execution, deal ownership, and renewal accountability
Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions
Support career development, progression, and readiness for increased scope or leadership
Renewal Execution & Forecast Ownership
Own renewal outcomes and forecast accuracy for the team’s book of business
Establish and enforce renewal inspection cadence, deal hygiene, and execution standards
Guide teams through complex or at-risk renewals, escalations, and negotiations
Ensure consistent application of renewal strategy, pricing, and policy governance
Operational Excellence
Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools
Monitor renewal health, risk signals, and execution gaps across the team
Partner with leadership to identify trends, systemic issues, and improvement opportunities
Drive adherence to Rapid7’s renewal processes, timelines, and operating rhythms
Cross-Functional Leadership
Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience
Align on account strategy, renewal risk mitigation, and expansion opportunities
Represent the Renewal Account Management function in cross-functional discussions and initiatives
Enablement & Process Improvement
Reinforce renewal playbooks, best practices, and execution frameworks
Partner with leadership on enablement initiatives, tooling improvements, and process evolution
Support Team Leads and Sr. RAMs in elevating execution standards across the organization
Qualifications & Skills
6+ years of SaaS renewals, account management, or commercial ownership experience
2+ years of people leadership experience managing commercial or customer-facing teams
Proven success driving retention, forecast accuracy, and renewal execution at scale
Strong coaching, communication, and stakeholder management skills
Advanced proficiency in Salesforce, Clari, and forecasting tools
Strong analytical and operational mindset with a bias toward action and accountability
Cybersecurity or enterprise SaaS experience preferred
Key Competencies
Holds teams accountable to outcomes, not activity
Builds strong, capable renewal talent through coaching and clarity
Drives disciplined execution and predictable results
Operates effectively across Sales, CS, Channel, and Finance
Balances customer experience with commercial rigor LI: #MB2
About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case‑by‑case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is: $110,500.00 - 149,500.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
#J-18808-Ljbffr