**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.**OUR VISION:**We are New York’s Luxury Lifestyle Icon.**OUR MISSION:**To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellenceOur value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.**OUR PURPOSE:**To Enrich the Lives of Employees, Guests and the Community around us**OUR VALUES:**We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity**Join Our Team**Four Seasons Hotel New York Downtown is looking for a Group Sales Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As a Group Sales Manager you will be accountable for shaping the guest and employee experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As a Group Sales Manager you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional guest experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.**ESSENTIAL FUNCTIONS:*** Develop accounts (new and existing) by mapping specific business and buying tendencies.
Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. (25%)* Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region. (15%)* Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls. (10%)* Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal. (15%)* Create and execute direct sales plan specific to market assignment. (5%)* Promote local awareness through maintaining relationships with CVB’s and tourism authorities. (5%)* Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. (5%)* Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. (5%)* Coordinate all sales related activity through the direction of director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs. (5%)* Excellent knowledge of Delphi account management system to achieve FS minimum Delphi standards, while utilizing delphi as an account/organizational tool; have a working knowledge of local and regional competition. (5%)* Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards. (5%)* Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)**NON-ESSENTIAL FUNCTIONS:**Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Assist operations team in “crunch” situations. Maintain relationships with peers at local hotels/resorts.**KNOWLEDGE AND SKILLS:****Education:**College education required or equivalent experience.
**Experience:**One to Three years experience in a hotel and or sales capacity with Four Seasons or another related organization.**Skills and Abilities:** Strong communications (telephone and in person).Strong writing and oral presentation skillsRequires knowledge of and ability to operate computer equipmentBasic knowledge of hotel operations andIn this position you will report to the Director of Sales and Marketing.**Work authorization for the location is required.****AWARDS*** Forbes 5 Stars Hotel & 5 Stars Spa* Forbes employee of the year 2020* AAA 5 Diamonds* Virtuoso Best New Comer 2017**Who you are:**You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.Learn more about what it is like to work at Four Seasons – visit us:We look forward to receiving your application.Salary Range $98,000 -$108,000**\*\*\*\*\*\*Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.\*\*\*\*\*\***Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons #J-18808-Ljbffr
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.**OUR VISION:**We are New York’s Luxury Lifestyle Icon.**OUR MISSION:**To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellenceOur value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.**OUR PURPOSE:**To Enrich the Lives of Employees, Guests and the Community around us**OUR VALUES:**We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity**Join Our Team**Four Seasons Hotel New York Downtown is looking for a Group Sales Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As a Group Sales Manager you will be accountable for shaping the guest and employee experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As a Group Sales Manager you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional guest experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.**ESSENTIAL FUNCTIONS:*** Develop accounts (new and existing) by mapping specific business and buying tendencies.
Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. (25%)* Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region. (15%)* Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls. (10%)* Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal. (15%)* Create and execute direct sales plan specific to market assignment. (5%)* Promote local awareness through maintaining relationships with CVB’s and tourism authorities. (5%)* Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. (5%)* Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. (5%)* Coordinate all sales related activity through the direction of director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs. (5%)* Excellent knowledge of Delphi account management system to achieve FS minimum Delphi standards, while utilizing delphi as an account/organizational tool; have a working knowledge of local and regional competition. (5%)* Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards. (5%)* Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)**NON-ESSENTIAL FUNCTIONS:**Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Assist operations team in “crunch” situations. Maintain relationships with peers at local hotels/resorts.**KNOWLEDGE AND SKILLS:****Education:**College education required or equivalent experience.
**Experience:**One to Three years experience in a hotel and or sales capacity with Four Seasons or another related organization.**Skills and Abilities:** Strong communications (telephone and in person).Strong writing and oral presentation skillsRequires knowledge of and ability to operate computer equipmentBasic knowledge of hotel operations andIn this position you will report to the Director of Sales and Marketing.**Work authorization for the location is required.****AWARDS*** Forbes 5 Stars Hotel & 5 Stars Spa* Forbes employee of the year 2020* AAA 5 Diamonds* Virtuoso Best New Comer 2017**Who you are:**You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.Learn more about what it is like to work at Four Seasons – visit us:We look forward to receiving your application.Salary Range $98,000 -$108,000**\*\*\*\*\*\*Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.\*\*\*\*\*\***Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons #J-18808-Ljbffr