Director, Veterans Resource Center (Full-Time, Catergorically Funded) Fresno Cit
University of California, Fresno, California, United States, 93650
Director, Veterans Resource Center (Full-Time, Categorically Funded) Fresno City College
This is a categorically funded academic management position, exempt from overtime provisions of the Fair Labor Standards Act, with responsibility for formulation and implementation of district policies, regulations, budget decisions, and supervision of personnel.
Announcement Information Posting Number: AA2025-1982
Title: Director, Veterans Resource Center (Full-Time, Categorically Funded) Fresno City College
Campus Location: Fresno City College
Start Date: 04/13/2026
Essential Functions of Position General Purpose Under general direction of the Dean, Students, plans, organizes, directs and integrates operations of the college’s Veterans Resource Center and associated services; manages services related to certifying and processing student applications for Veterans Administration educational benefits and work‑study benefits in accordance with legal guidelines; and performs related duties as assigned.
Distinguishing Characteristics Director, Veterans Resource Center is distinguished by its responsibility for assisting veterans and their beneficiaries to access educational benefits from the Veterans Administration and by developing a community to support the educational and emotional needs of military veterans.
Essential Duties & Responsibilities
Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; develops, implements and monitors work plans to achieve goals; contributes to development and monitoring of the annual center budget; researches, identifies and assists with solicitation of grants, donations and other funding sources; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual program goals.
Participates in the selection of full‑time and part‑time faculty in coordination with departments, selection advisory committees, and the Human Resources Department; conducts and facilitates new employee orientations; works to promote and maintain a collegial environment; serves as a mediator in adjudication of faculty, staff, student, and community conflict‑resolution and grievance processes.
Directs and manages the performance of assigned employees; oversees selection; establishes performance requirements and professional development targets; monitors performance and provides coaching; ensures accurate reporting of absence time; hears and acts on grievances; approves or takes disciplinary action up to termination, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules and collective bargaining agreements.
Provides day‑to‑day leadership and works with employees to ensure a high‑performance, service‑oriented work environment that supports achievement of the center’s and district’s mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment; coordinates student success initiative efforts across divisions and works effectively as a management team member committed to collaborative integration of instruction, student services and administrative services to meet veteran student needs.
Participates in the development and implementation of district or college strategic plans, goals and objectives; leads and directs center employees in the development and application of new methodologies, technologies and business process improvements to achieve higher efficiency, productivity and customer service.
Manages, directs, oversees and evaluates policies, processes, systems and procedures and the work of employees responsible for the certification and processing of student applications for Veterans Administration educational benefits, tutorial assistance and work‑study benefits; ensures compliance with all federal, state and local laws, regulations and reporting requirements.
Manages and oversees the development and implementation of the counseling and non‑instructional support services, programs, activities and events of the Veterans Resource Center to promote retention of military‑affiliated students; develops campus and community resource partnerships; ensures access to educational and mental health counseling; makes presentations to veteran audiences; plans and coordinates outreach and social events.
Acts as the School Certifying Official (SCO) in accordance with the U.S. Department of Veterans Affairs School Certifying Official Handbook; ensures student files and documentation are accurate and meet eligibility requirements; consults with VA officials and other certifying officials for clarification and assistance with complex problems.
Validates that students enrolled in the program are compliant with educational plans and courses that have been appropriately certified; signs student enrollment certifications, unit changes and enrollment verifications; ensures efficient processing of VA documents and forms; verifies that the college has been appropriately paid by the VA.
Works with faculty, staff and administration to ensure compliance with California Code of Regulations Title V, accreditation standards and board policies; works with department chairs and faculty to monitor veteran student success and equity outcomes; advocates for veterans using enrollment data to develop efficient class schedules and related services.
Oversees and participates in the development and processing of reports and audits of student grades, attendance and academic status; assists students and the business office in resolving VA payment issues; researches data, posts and clears holds on student records; approves student petitions to waive enrollment fees.
Makes presentations to diverse audiences, including the Board of Trustees and other board‑level groups.
Provides leadership and collaborates with external resources and services including county and regional Veteran Services Office, Wounded Warrior Project and other veteran‑related programs; oversees development of grant applications and administration of grants.
Recommends, develops, implements, and revises policies, procedures and operational guidelines to improve and clarify processes.
Interprets and ensures compliance with all federal and state laws, applicable program policies and reporting requirements; remains current on legislative developments; ensures accuracy and validity of program tracking and data; develops, maintains and audits spreadsheets, databases and reports; utilizes third‑party portals and databases to research and track student information.
Represents the college and participates in state and national program training, professional group meetings; makes presentations to various groups within the district, other educational institutions, community organizations and governmental agencies; participates in advocacy efforts for program funding and participant resources.
Serves on or leads committees, workgroups and task forces.
Other Duties
Participates in participatory governance processes and initiatives.
Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency.
Performs related duties as assigned.
Minimum Qualifications Education and Experience Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Possession of a master’s degree from an accredited college or university.
Or a valid California Community College Supervisory Credential.
Six years of student support services or experience, at least two of which were with veterans’ educational benefits; or an equivalent combination of training and experience.
Licenses, Certificates and Other Requirements A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program; must obtain and maintain School Certifying Official certification from the VA.
Desirable Qualifications Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students; understanding of historical patterns of exclusion; willingness to examine and remediate one’s relational practices; commitment to participatory governance, consensus building, and team approach to management.
Knowledge, Skills and Abilities Knowledge
Advanced knowledge of U.S. Department of Veterans Affairs School Certifying Official Handbook and federal and state regulations applicable to education benefits.
Requirements, guidelines, rules and objectives applicable to military‑affiliated students and general college programs and services.
Applicable federal, state and local laws, rules and regulations, including FERPA, California Education Code and Administrative Code provisions related to financial aid.
Principles and practices of generally accepted accounting and auditing procedures related to VA payments.
Community college curriculum development process and procedures, organization, operations, policies and objectives.
District/college student record‑keeping practices, procedures and systems for processing and maintaining student information.
Principles and practices of sound business communication including proper English usage, grammar, spelling and punctuation.
Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
Research methods and analysis techniques.
Principles and practices of effective management and supervision.
Principles and practices of strategic planning.
Basic principles and practices of organizational improvement and culture change.
Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.
Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules and collective bargaining agreements.
Community college and its mission and goals.
Skills and Abilities
Understand the importance of holding oneself accountable as educators for closing equity gaps and engaging in equitable practices.
Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.
Encourage positive race‑consciousness and embrace human difference.
Reflect on institutional practices and aim to create a culturally responsive educational environment.
Strategically build buy‑in and participation among colleagues for equity‑related initiatives.
Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service‑oriented practices.
Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
Plan, direct and implement activities, resources and services of the Veterans Resource Center to recruit, assist and retain veterans and dependents as students.
Understand requests for information or assistance; maintain courteous and tactful manner when under pressure or in an antagonistic situation.
Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations and policies.
Analyze and make sound recommendations on complex issues with the VA and student needs.
Work collaboratively with other directors and managers and the community; provide expert advice and counsel that will lead to solutions to complex student issues.
Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
Communicate effectively, both orally and in writing; practice active listening.
Develop and implement appropriate procedures and controls.
Understand, interpret, explain and apply applicable laws, codes and ordinances.
Represent the college effectively in dealings with students, employees, the VA and other colleges.
Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
Operate a computer and use standard business software.
Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
Establish and maintain effective working relationships with all those encountered in the course of work.
Conditions of Employment 219 duty days and 24 vacation days for a total of 243 days; duty days will be prorated based upon start of assignment.
Salary and Benefits Starting salary $136,607 – $153,752 based on education and experience. A doctoral stipend of $2,419 is available. The district offers an attractive fringe‑benefit package including medical, dental, vision coverage for the employee and dependents, and life insurance for employees. Employees are also members of the California State Teachers’ Retirement System (CalSTRS).
Selection Procedure
Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications.
From applicants who meet the minimum qualifications and who have submitted all required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications; those candidates will be invited to interview.
Interview(s) tentatively scheduled as follows: the selection committee will rate responses; a small number of applicants will be selected as “recommended candidates” and forwarded to the Vice President and College President for final interviews.
A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.
State Center Community College District is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably.
Physical and Mental Demands Physical Demands Employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; walk and stand; lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus.
Mental Demands Employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks under intensive deadlines; and interact with District/college managers, faculty, staff, the public and others.
Working Environment Work environment characteristics are typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion; noise level usually quiet. Employees may be required to travel to locations other than assigned worksite and adjust to work schedule changes.
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Announcement Information Posting Number: AA2025-1982
Title: Director, Veterans Resource Center (Full-Time, Categorically Funded) Fresno City College
Campus Location: Fresno City College
Start Date: 04/13/2026
Essential Functions of Position General Purpose Under general direction of the Dean, Students, plans, organizes, directs and integrates operations of the college’s Veterans Resource Center and associated services; manages services related to certifying and processing student applications for Veterans Administration educational benefits and work‑study benefits in accordance with legal guidelines; and performs related duties as assigned.
Distinguishing Characteristics Director, Veterans Resource Center is distinguished by its responsibility for assisting veterans and their beneficiaries to access educational benefits from the Veterans Administration and by developing a community to support the educational and emotional needs of military veterans.
Essential Duties & Responsibilities
Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; develops, implements and monitors work plans to achieve goals; contributes to development and monitoring of the annual center budget; researches, identifies and assists with solicitation of grants, donations and other funding sources; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual program goals.
Participates in the selection of full‑time and part‑time faculty in coordination with departments, selection advisory committees, and the Human Resources Department; conducts and facilitates new employee orientations; works to promote and maintain a collegial environment; serves as a mediator in adjudication of faculty, staff, student, and community conflict‑resolution and grievance processes.
Directs and manages the performance of assigned employees; oversees selection; establishes performance requirements and professional development targets; monitors performance and provides coaching; ensures accurate reporting of absence time; hears and acts on grievances; approves or takes disciplinary action up to termination, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules and collective bargaining agreements.
Provides day‑to‑day leadership and works with employees to ensure a high‑performance, service‑oriented work environment that supports achievement of the center’s and district’s mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment; coordinates student success initiative efforts across divisions and works effectively as a management team member committed to collaborative integration of instruction, student services and administrative services to meet veteran student needs.
Participates in the development and implementation of district or college strategic plans, goals and objectives; leads and directs center employees in the development and application of new methodologies, technologies and business process improvements to achieve higher efficiency, productivity and customer service.
Manages, directs, oversees and evaluates policies, processes, systems and procedures and the work of employees responsible for the certification and processing of student applications for Veterans Administration educational benefits, tutorial assistance and work‑study benefits; ensures compliance with all federal, state and local laws, regulations and reporting requirements.
Manages and oversees the development and implementation of the counseling and non‑instructional support services, programs, activities and events of the Veterans Resource Center to promote retention of military‑affiliated students; develops campus and community resource partnerships; ensures access to educational and mental health counseling; makes presentations to veteran audiences; plans and coordinates outreach and social events.
Acts as the School Certifying Official (SCO) in accordance with the U.S. Department of Veterans Affairs School Certifying Official Handbook; ensures student files and documentation are accurate and meet eligibility requirements; consults with VA officials and other certifying officials for clarification and assistance with complex problems.
Validates that students enrolled in the program are compliant with educational plans and courses that have been appropriately certified; signs student enrollment certifications, unit changes and enrollment verifications; ensures efficient processing of VA documents and forms; verifies that the college has been appropriately paid by the VA.
Works with faculty, staff and administration to ensure compliance with California Code of Regulations Title V, accreditation standards and board policies; works with department chairs and faculty to monitor veteran student success and equity outcomes; advocates for veterans using enrollment data to develop efficient class schedules and related services.
Oversees and participates in the development and processing of reports and audits of student grades, attendance and academic status; assists students and the business office in resolving VA payment issues; researches data, posts and clears holds on student records; approves student petitions to waive enrollment fees.
Makes presentations to diverse audiences, including the Board of Trustees and other board‑level groups.
Provides leadership and collaborates with external resources and services including county and regional Veteran Services Office, Wounded Warrior Project and other veteran‑related programs; oversees development of grant applications and administration of grants.
Recommends, develops, implements, and revises policies, procedures and operational guidelines to improve and clarify processes.
Interprets and ensures compliance with all federal and state laws, applicable program policies and reporting requirements; remains current on legislative developments; ensures accuracy and validity of program tracking and data; develops, maintains and audits spreadsheets, databases and reports; utilizes third‑party portals and databases to research and track student information.
Represents the college and participates in state and national program training, professional group meetings; makes presentations to various groups within the district, other educational institutions, community organizations and governmental agencies; participates in advocacy efforts for program funding and participant resources.
Serves on or leads committees, workgroups and task forces.
Other Duties
Participates in participatory governance processes and initiatives.
Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency.
Performs related duties as assigned.
Minimum Qualifications Education and Experience Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Possession of a master’s degree from an accredited college or university.
Or a valid California Community College Supervisory Credential.
Six years of student support services or experience, at least two of which were with veterans’ educational benefits; or an equivalent combination of training and experience.
Licenses, Certificates and Other Requirements A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program; must obtain and maintain School Certifying Official certification from the VA.
Desirable Qualifications Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students; understanding of historical patterns of exclusion; willingness to examine and remediate one’s relational practices; commitment to participatory governance, consensus building, and team approach to management.
Knowledge, Skills and Abilities Knowledge
Advanced knowledge of U.S. Department of Veterans Affairs School Certifying Official Handbook and federal and state regulations applicable to education benefits.
Requirements, guidelines, rules and objectives applicable to military‑affiliated students and general college programs and services.
Applicable federal, state and local laws, rules and regulations, including FERPA, California Education Code and Administrative Code provisions related to financial aid.
Principles and practices of generally accepted accounting and auditing procedures related to VA payments.
Community college curriculum development process and procedures, organization, operations, policies and objectives.
District/college student record‑keeping practices, procedures and systems for processing and maintaining student information.
Principles and practices of sound business communication including proper English usage, grammar, spelling and punctuation.
Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
Research methods and analysis techniques.
Principles and practices of effective management and supervision.
Principles and practices of strategic planning.
Basic principles and practices of organizational improvement and culture change.
Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.
Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules and collective bargaining agreements.
Community college and its mission and goals.
Skills and Abilities
Understand the importance of holding oneself accountable as educators for closing equity gaps and engaging in equitable practices.
Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.
Encourage positive race‑consciousness and embrace human difference.
Reflect on institutional practices and aim to create a culturally responsive educational environment.
Strategically build buy‑in and participation among colleagues for equity‑related initiatives.
Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service‑oriented practices.
Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
Plan, direct and implement activities, resources and services of the Veterans Resource Center to recruit, assist and retain veterans and dependents as students.
Understand requests for information or assistance; maintain courteous and tactful manner when under pressure or in an antagonistic situation.
Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations and policies.
Analyze and make sound recommendations on complex issues with the VA and student needs.
Work collaboratively with other directors and managers and the community; provide expert advice and counsel that will lead to solutions to complex student issues.
Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
Communicate effectively, both orally and in writing; practice active listening.
Develop and implement appropriate procedures and controls.
Understand, interpret, explain and apply applicable laws, codes and ordinances.
Represent the college effectively in dealings with students, employees, the VA and other colleges.
Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
Operate a computer and use standard business software.
Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
Establish and maintain effective working relationships with all those encountered in the course of work.
Conditions of Employment 219 duty days and 24 vacation days for a total of 243 days; duty days will be prorated based upon start of assignment.
Salary and Benefits Starting salary $136,607 – $153,752 based on education and experience. A doctoral stipend of $2,419 is available. The district offers an attractive fringe‑benefit package including medical, dental, vision coverage for the employee and dependents, and life insurance for employees. Employees are also members of the California State Teachers’ Retirement System (CalSTRS).
Selection Procedure
Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications.
From applicants who meet the minimum qualifications and who have submitted all required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications; those candidates will be invited to interview.
Interview(s) tentatively scheduled as follows: the selection committee will rate responses; a small number of applicants will be selected as “recommended candidates” and forwarded to the Vice President and College President for final interviews.
A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.
State Center Community College District is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably.
Physical and Mental Demands Physical Demands Employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; walk and stand; lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus.
Mental Demands Employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks under intensive deadlines; and interact with District/college managers, faculty, staff, the public and others.
Working Environment Work environment characteristics are typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion; noise level usually quiet. Employees may be required to travel to locations other than assigned worksite and adjust to work schedule changes.
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