Senior Account Manager – Unify
About Unify
Unify was founded on January 17th, 2023 by Austin Hughes (former Ramp) and Connor Heggie (former Scale AI). With a founding team that includes former leaders from Airbnb, Spotify, and LinkedIn, Unify’s mission is to build the first system‑of‑action for go‑to‑market teams. We’ve grown revenue 39× year‑over‑year and are already serving customers such as Perplexity, Cursor, and OpenPhone. With $59M raised from investors like Battery, Thrive, Emergence, OpenAI, and others, we are changing how go‑to‑market works.
About the Role
As a Senior Account Manager, you will drive satisfaction, retention, and growth for our largest customers. You will serve as a trusted advisor and advocate, guiding customers through platform configuration, solving technical issues, and unlocking value that fuels business results. You’ll collaborate with sales, product, and engineering to refine our customer experience and scale our account management processes.
What You’ll Do
- Retention & Expansion: Drive Net Revenue Retention (NRR) via upsells, renewals, and churn mitigation.
- Strategy: Execute high‑level account plans and align partnerships with customer goals.
- Account Ownership: Build multi‑threaded relationships, fostering champions and users throughout each customer.
- Technical Support & Product Education: Resolve core technical issues, coordinate with engineering, conduct training sessions, and deliver ongoing education to maximize platform utilization.
- Usage Optimization & Customer Success: Monitor usage patterns, recommend configuration changes or additional capabilities to deepen engagement and value realization.
- Build the AM Function: Shape account management best practices, incentivize performance, and collaborate to maximize NRR and customer satisfaction.
What You’ll Need
- Experience
- 3+ years in Account Management, Sales, or post‑sales roles with quota‑carrying experience.
- Proven track record of managing renewals & expansions in SaaS.
- Ability to diagnose product issues, coordinate with engineering/support, and translate technical concepts into business impact.
- Experience in early‑stage, high‑growth startups is a plus.
- Strong understanding of multithreading, executive relationship management, and value‑based selling.
- Technical Acumen
- Deep understanding of complex technical products and translating features into business value.
- Familiarity with SQL for in‑depth data analysis is a strong plus.
- Nice‑to‑have: Experience creating and delivering technical documentation, training materials, and best practice guides.
- Leadership Skills
- Drive strategic initiatives, mentor team members, and influence cross‑functional stakeholders.
- Exceptional communication skills to present complex technical concepts and data insights to senior executives.
- Customer‑Centric Mindset
- Passionate about delivering value and exceptional experiences to customers.
- Skilled in identifying and addressing churn risks while unlocking new growth opportunities.
- Identify potential technical adoption blockers and collaborate with customers to develop mitigation strategies.
Compensation & Benefits
OTE range: $175,000 – $225,000. Target equity package plus comprehensive benefits including medical, dental, vision, and 401(k) options.
Location: Onsite in either San Francisco, CA or New York City, NY .
This role is full‑time.
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