Workato
Overview
We are seeking an exceptional Director for our Developer Community to build out Workato’s global developer community programs.
Responsibilities
- Build and run Workato’s global community programs: launch and scale hundreds of local developer user groups, a world-class MVP / Champions program, and university & student outreach initiatives.
- Hire and lead a community operations team; design and maintain the supporting portals, tooling, and analytics that power self-service growth.
- Recruit, onboard, and mentor community leaders and champions, providing resources, recognition, and incentives to sustain long-term engagement.
- Launch ambassador and champions programs; recognise and reward top contributors.
- Design and execute community strategy across Discord, GitHub, Reddit, X/Twitter, and in-person meetups.
- Moderate online forums, surface insights, and route feedback to Product & Engineering.
Qualifications / Experience / Technical Skills
- Experience managing a team of 6+ community professionals.
- 5+ years building and nurturing developer communities at scale.
- 5+ years of hands-on programmatic marketing, including segmentation, automation, and lifecycle campaigns.
- Direct, end-to-end experience planning and executing in-person and virtual events.
Soft Skills / Personal Characteristics
- Strong written voice and conflict-resolution skills.
- Strong operational approach with metrics, structured processes, and holding teams accountable.
- Empathetic community builder who nurtures inclusive spaces.
Location: This role is based in our San Francisco office; in-person work 3 to 4 days a week is expected.
We are an equal opportunity employer. We do not discriminate on the basis of any protected status. See our voluntary self-identification information for eligible categories as part of the application process.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional and will not affect hiring decisions. Information is confidential and used to measure outreach and compliance with equal employment opportunity laws.
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