Commercial Collections Specialist
Workforce Recruitment and Training, United, Pennsylvania, us, 15689
Job Title: Commercial Collections Specialist
Salary:
£25,701 per annum (rising to £26,793 after 12 months) Hours:
Monday to Friday, 9:00am - 5:00pm Location:
Redditch B98 Contract:
Permanent, Full Time We are recruiting on behalf of a well-established and highly regarded debt recovery business to support the growth of their Collections Department. This is an excellent opportunity for a motivated and customer-focused individual to join a supportive team environment, with clear progression and training into pre-litigation work. The Commercial Collections Specialist role sits within the Collections team, forming part of a professional debt recovery service supporting clients primarily within the construction industry. Initially, the role is collections-focused, with strong opportunities to develop legal and pre-litigation knowledge over time. Benefits
20 days holiday + bank holidays, increasing after 5 years' service. Flexible holiday options. Compassionate Leave. Lunch break options. Employee Emergency Loan Scheme. Death in Service Benefit. Healthcare Cash Plan. Key Responsibilities
Contact businesses via telephone, text, email, and letter to recover outstanding payments on behalf of clients. Effectively overcome objections and address reasons for non-payment. Identify and manage "Can't Pay / Won't Pay" situations, applying appropriate collection strategies. Work towards collecting full payments efficiently, while remaining fully compliant with regulations. Deliver a high standard of customer service, ensuring clients are kept updated with accurate information. Maintain accurate and detailed records on internal systems. Achieve daily KPI and workload targets, supporting overall company growth. Participate in structured training programmes covering pre-litigation processes. Learn to review cases and assess appropriate legal actions. Gain an understanding of pre-action protocols and legal timeframes. Develop the ability to instruct and liaise with solicitors on behalf of clients when court action is required. What We’re Looking For
Excellent telephone manner and communication skills. Strong customer service experience. Excellent PC skills and proficiency in using internal systems. Clear and professional written communication. Outgoing, positive, "can-do" attitude. Self-motivated with a strong focus on achieving results. Desirable
Previous collections or sales experience. Previous office-based experience #INDASH25
#J-18808-Ljbffr
£25,701 per annum (rising to £26,793 after 12 months) Hours:
Monday to Friday, 9:00am - 5:00pm Location:
Redditch B98 Contract:
Permanent, Full Time We are recruiting on behalf of a well-established and highly regarded debt recovery business to support the growth of their Collections Department. This is an excellent opportunity for a motivated and customer-focused individual to join a supportive team environment, with clear progression and training into pre-litigation work. The Commercial Collections Specialist role sits within the Collections team, forming part of a professional debt recovery service supporting clients primarily within the construction industry. Initially, the role is collections-focused, with strong opportunities to develop legal and pre-litigation knowledge over time. Benefits
20 days holiday + bank holidays, increasing after 5 years' service. Flexible holiday options. Compassionate Leave. Lunch break options. Employee Emergency Loan Scheme. Death in Service Benefit. Healthcare Cash Plan. Key Responsibilities
Contact businesses via telephone, text, email, and letter to recover outstanding payments on behalf of clients. Effectively overcome objections and address reasons for non-payment. Identify and manage "Can't Pay / Won't Pay" situations, applying appropriate collection strategies. Work towards collecting full payments efficiently, while remaining fully compliant with regulations. Deliver a high standard of customer service, ensuring clients are kept updated with accurate information. Maintain accurate and detailed records on internal systems. Achieve daily KPI and workload targets, supporting overall company growth. Participate in structured training programmes covering pre-litigation processes. Learn to review cases and assess appropriate legal actions. Gain an understanding of pre-action protocols and legal timeframes. Develop the ability to instruct and liaise with solicitors on behalf of clients when court action is required. What We’re Looking For
Excellent telephone manner and communication skills. Strong customer service experience. Excellent PC skills and proficiency in using internal systems. Clear and professional written communication. Outgoing, positive, "can-do" attitude. Self-motivated with a strong focus on achieving results. Desirable
Previous collections or sales experience. Previous office-based experience #INDASH25
#J-18808-Ljbffr