PowerToFly
Overview
Job Requisition ID #26WD95046 Position Overview: Align Customer Success (CS) to sales priorities, convert insights from both organizations into guidance, and ensure smooth customer handoffs. Run a weekly interlock that improves retention via clear feedback loops and hands-on program management for high-complexity, strategically important deals. Team & Structure
Within Sales Strategy & Excellence (executes on sales strategic initiatives & coordinates cross-functional efforts). Responsibilities
Serve as the primary liaison between Sales and Customer Success; run a recurring interlock with clear agendas, decisions, owners, and follow-through
Align resources to mutual priorities of Sales and Customer Success
Establish standardized sales to customer success handoff
Stand up a feedback loop that turns insights from Customer Success (e.g. adoption/usage, health scores, renewal risk/opportunity) and Sales teams into actionable guidance for both teams
Project-manage customer success work for high-complexity, strategic accounts (e.g. coordinate resources across team, mitigate risks); remove blockers
Measure outcomes and publish Chief Revenue Officer/sales leadership team ready materials
Minimum Qualifications
Bachelor’s degree in Business Administration, Marketing, Customer Success, or related field. An advanced degree (MBA) is preferred
A minimum of 7-10 years of experience in customer success, sales operations, or account management, with at least 3-5 years in a leadership role
Proven experience in aligning customer success strategies with sales priorities and managing the customer success function for high-complexity, strategic deals
Strong understanding of customer success processes, including customer adoption, renewal, and retention strategies
Demonstrated ability to serve as a liaison between Sales and Customer Success, facilitating effective communication and coordination
Excellent project management skills with experience managing complex, high-stakes customer deals and ensuring smooth handoffs between Sales and Customer Success
Analytical skills with the ability to gather, interpret, and channel feedback and insights from customer success teams to inform sales strategies and priorities
Strong business acumen and strategic thinking skills with the ability to align customer success initiatives with overarching business goals
Proven leadership experience with the ability to manage, mentor, and develop a high-performing customer success team
Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, and Product Management
Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
Effective collaboration skills with experience coordinating weekly interlocks and ensuring alignment between Sales and Customer Success teams
Proficiency in customer relationship management (CRM) systems, customer success platforms, and project management tools
Familiarity with analytics and data visualization tools to track and report on customer success metrics and KPIs
Strong analytical skills with the ability to identify churn risks, gather customer feedback, and develop effective retention strategies
Proven track record in channeling customer success insights into actionable plans that inform and enhance sales priorities
Preferred Qualifications
High level of integrity, professionalism, and commitment to customer success and business excellence
Strong focus on customer satisfaction and ability to understand and address customer needs and challenges
Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment
#LI-SV1 About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $164,600 and $266,200. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we\'re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). What Autodesk Has to Offer Autodesk makes the software and tools that help people imagine, design, and make a better world. If you\'ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you\'ve experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like: Insurance: Health/Dental/Vision/Life
Work - Life Balance
Paid volunteer time off
6 week paid sabbatical every 4 years
Employee Resource Groups
A "week of rest" at year\'s end
#J-18808-Ljbffr
Job Requisition ID #26WD95046 Position Overview: Align Customer Success (CS) to sales priorities, convert insights from both organizations into guidance, and ensure smooth customer handoffs. Run a weekly interlock that improves retention via clear feedback loops and hands-on program management for high-complexity, strategically important deals. Team & Structure
Within Sales Strategy & Excellence (executes on sales strategic initiatives & coordinates cross-functional efforts). Responsibilities
Serve as the primary liaison between Sales and Customer Success; run a recurring interlock with clear agendas, decisions, owners, and follow-through
Align resources to mutual priorities of Sales and Customer Success
Establish standardized sales to customer success handoff
Stand up a feedback loop that turns insights from Customer Success (e.g. adoption/usage, health scores, renewal risk/opportunity) and Sales teams into actionable guidance for both teams
Project-manage customer success work for high-complexity, strategic accounts (e.g. coordinate resources across team, mitigate risks); remove blockers
Measure outcomes and publish Chief Revenue Officer/sales leadership team ready materials
Minimum Qualifications
Bachelor’s degree in Business Administration, Marketing, Customer Success, or related field. An advanced degree (MBA) is preferred
A minimum of 7-10 years of experience in customer success, sales operations, or account management, with at least 3-5 years in a leadership role
Proven experience in aligning customer success strategies with sales priorities and managing the customer success function for high-complexity, strategic deals
Strong understanding of customer success processes, including customer adoption, renewal, and retention strategies
Demonstrated ability to serve as a liaison between Sales and Customer Success, facilitating effective communication and coordination
Excellent project management skills with experience managing complex, high-stakes customer deals and ensuring smooth handoffs between Sales and Customer Success
Analytical skills with the ability to gather, interpret, and channel feedback and insights from customer success teams to inform sales strategies and priorities
Strong business acumen and strategic thinking skills with the ability to align customer success initiatives with overarching business goals
Proven leadership experience with the ability to manage, mentor, and develop a high-performing customer success team
Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, and Product Management
Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
Effective collaboration skills with experience coordinating weekly interlocks and ensuring alignment between Sales and Customer Success teams
Proficiency in customer relationship management (CRM) systems, customer success platforms, and project management tools
Familiarity with analytics and data visualization tools to track and report on customer success metrics and KPIs
Strong analytical skills with the ability to identify churn risks, gather customer feedback, and develop effective retention strategies
Proven track record in channeling customer success insights into actionable plans that inform and enhance sales priorities
Preferred Qualifications
High level of integrity, professionalism, and commitment to customer success and business excellence
Strong focus on customer satisfaction and ability to understand and address customer needs and challenges
Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment
#LI-SV1 About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $164,600 and $266,200. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we\'re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). What Autodesk Has to Offer Autodesk makes the software and tools that help people imagine, design, and make a better world. If you\'ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you\'ve experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like: Insurance: Health/Dental/Vision/Life
Work - Life Balance
Paid volunteer time off
6 week paid sabbatical every 4 years
Employee Resource Groups
A "week of rest" at year\'s end
#J-18808-Ljbffr