Unrivaled Sports
About Us
Unrivaled Sports is a national youth sports platform dedicated to delivering the best, most memorable experiences for young athletes across the country — powered by 15 premier venues, 635,000+ athletes annually, and 1.7 million+ yearly visitors. With unmatched scale, premium facilities, and a commitment to elevating the athlete experience, Unrivaled is building a national youth sports brand, with the continued buildout of our $10M+ merchandising business a core part of our offering.
About the Role The Director of Retail Experience will own how our brand comes to life across every retail touchpoint — at our owned venues, non-owned “mobile” venues, and online across our sports vertical business lines. This person will be the creative and operational hub between our Buying & Retail Ops team, Venue GMs and on-site retail leads, and the Marketing/Brand team. They will ensure that what shows up at our venues and in our stores reflects the best of our brand — consistently, trend-forward, and well executed.
This role is part project manager, part brand merchant, part field operator: someone who can translate insight into elevated product assortments, seamless visual execution, and improved operational discipline to minimize errors and maximize sales.
Key Responsibilities
Retail Experience Ownership: Define and oversee the in-venue retail experience — product mix, presentation, signage, and flow — ensuring consistency and brand alignment across all venues and events.
Merchandising Excellence: Partner with the Buying Team to influence assortments and packaging based on performance, trend, and guest feedback.
Cross-Functional Connector: Serve as the central liaison among Buying/Retail Ops team, Venue GMs & property retail leads, and the Marketing/Brand team to ensure aligned execution from concept to customer.
Trend & Brand: Stay ahead of youth sports, lifestyle, and fan-merch trends; work with the Buying Team to source vendors that result in better selection for the whole family.
Process Improvement: Audit current retail operations, identifying opportunities to optimize ordering, pricing, signage, and checkout.
Event & Seasonal Planning: Coordinate with venues & event operators to plan seasonal lines, lines for specific events (e.g., Ripken National Championships, Futures Games), and lines for specific customers (e.g., women’s line).
KPIs & Reporting: Work with the Buying Team to gather post-event retail reporting and troubleshooting — per team revenue, margin trends, sell through levels — and lead reviews with venue operators to drive data-backed decisions.
E-Commerce Buildout: Lead growth of digital retail channels, including our Shopify site, LeagueApps integrations, and digital marketing to drive traffic and conversion; coordinate with the Buying Team on inventory alignment and fulfillment logistics.
Qualifications
8–12 years of retail or merchandising experience, ideally in sports, event, lifestyle, or experiential retail environments.
Proven success managing cross-functional teams or acting as the connective tissue between Creative and Operations.
Strong sense of visual merchandising, trend forecasting, and retail storytelling.
Excellent organizational and project management skills — thrives in high-volume, deadline-driven environments.
Comfort with data and analytics to inform assortment, pricing, and layout decisions.
Experience working with POS, inventory, and retail planning systems with a strong understanding of omni-channel merchandising.
Willingness to travel to venues and for tentpole events.
What We Offer
Opportunity to lead and grow a retail business at a fast-growing and well-capitalized youth sports platform aiming to build the best youth sports brand in the world.
Entrepreneurial culture with autonomy to shape strategy and execution.
Competitive compensation package including base salary, performance bonus, and benefits.
Access to a passionate, sports-driven community and the chance to impact the experience of athletes and families nationwide.
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About the Role The Director of Retail Experience will own how our brand comes to life across every retail touchpoint — at our owned venues, non-owned “mobile” venues, and online across our sports vertical business lines. This person will be the creative and operational hub between our Buying & Retail Ops team, Venue GMs and on-site retail leads, and the Marketing/Brand team. They will ensure that what shows up at our venues and in our stores reflects the best of our brand — consistently, trend-forward, and well executed.
This role is part project manager, part brand merchant, part field operator: someone who can translate insight into elevated product assortments, seamless visual execution, and improved operational discipline to minimize errors and maximize sales.
Key Responsibilities
Retail Experience Ownership: Define and oversee the in-venue retail experience — product mix, presentation, signage, and flow — ensuring consistency and brand alignment across all venues and events.
Merchandising Excellence: Partner with the Buying Team to influence assortments and packaging based on performance, trend, and guest feedback.
Cross-Functional Connector: Serve as the central liaison among Buying/Retail Ops team, Venue GMs & property retail leads, and the Marketing/Brand team to ensure aligned execution from concept to customer.
Trend & Brand: Stay ahead of youth sports, lifestyle, and fan-merch trends; work with the Buying Team to source vendors that result in better selection for the whole family.
Process Improvement: Audit current retail operations, identifying opportunities to optimize ordering, pricing, signage, and checkout.
Event & Seasonal Planning: Coordinate with venues & event operators to plan seasonal lines, lines for specific events (e.g., Ripken National Championships, Futures Games), and lines for specific customers (e.g., women’s line).
KPIs & Reporting: Work with the Buying Team to gather post-event retail reporting and troubleshooting — per team revenue, margin trends, sell through levels — and lead reviews with venue operators to drive data-backed decisions.
E-Commerce Buildout: Lead growth of digital retail channels, including our Shopify site, LeagueApps integrations, and digital marketing to drive traffic and conversion; coordinate with the Buying Team on inventory alignment and fulfillment logistics.
Qualifications
8–12 years of retail or merchandising experience, ideally in sports, event, lifestyle, or experiential retail environments.
Proven success managing cross-functional teams or acting as the connective tissue between Creative and Operations.
Strong sense of visual merchandising, trend forecasting, and retail storytelling.
Excellent organizational and project management skills — thrives in high-volume, deadline-driven environments.
Comfort with data and analytics to inform assortment, pricing, and layout decisions.
Experience working with POS, inventory, and retail planning systems with a strong understanding of omni-channel merchandising.
Willingness to travel to venues and for tentpole events.
What We Offer
Opportunity to lead and grow a retail business at a fast-growing and well-capitalized youth sports platform aiming to build the best youth sports brand in the world.
Entrepreneurial culture with autonomy to shape strategy and execution.
Competitive compensation package including base salary, performance bonus, and benefits.
Access to a passionate, sports-driven community and the chance to impact the experience of athletes and families nationwide.
#J-18808-Ljbffr