Overview
SugarCRM is seeking you to join our team as the Director of Solution Consulting to support the entire SugarCRM Sales organization. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across SugarCRM.
Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.
Impact You Will Make in the Role
Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions
Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
Effectively communicate, often through demonstration, SugarCRM’s value as a solution to prospective customers
Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
Provide product application support to SugarCRM inside, channel and direct sales teams
Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives
Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility
Provide expertise to identify and translate business requirements into a business platform vision
Speak at trade conferences
Support product marketing and promotion inside and outside the organization
Develop and maintain assigned partner relationships
Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g., demonstration tool kits) and selling documents
Working with the SugarCRM Training department, support sales/demo training for selected business partners
What You Will Bring
7+ years experience in pre-sales or similar role
SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
Proven track record of successful pre-sales engagements, and interactions with C-level customer executives
Good knowledge of enterprise business applications
Familiarity with RFP and Tender best practices
Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills
Possesses a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
Outstanding planning and time management skills, and ability to manage multiple, competing priorities and deliver just-in-time responses
Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%)
Preferred Qualifications
3+ Customer Relationship Management experience
Marketing Automation experience
Business Analytics exposure
BS / BA in relevant area
Salary and Benefits $140,000 - $170,000 a year
Eligible for up to $30,000 in variable compensation (Max $200,000 OTE). Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.
Benefits and Perks Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage) offering exclusive travel and entertainment offers
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company – many opportunities to learn, excel and grow your career
EEO / Notice If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Hybrid
#J-18808-Ljbffr
Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.
Impact You Will Make in the Role
Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions
Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
Effectively communicate, often through demonstration, SugarCRM’s value as a solution to prospective customers
Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
Provide product application support to SugarCRM inside, channel and direct sales teams
Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives
Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility
Provide expertise to identify and translate business requirements into a business platform vision
Speak at trade conferences
Support product marketing and promotion inside and outside the organization
Develop and maintain assigned partner relationships
Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g., demonstration tool kits) and selling documents
Working with the SugarCRM Training department, support sales/demo training for selected business partners
What You Will Bring
7+ years experience in pre-sales or similar role
SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
Proven track record of successful pre-sales engagements, and interactions with C-level customer executives
Good knowledge of enterprise business applications
Familiarity with RFP and Tender best practices
Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills
Possesses a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
Outstanding planning and time management skills, and ability to manage multiple, competing priorities and deliver just-in-time responses
Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%)
Preferred Qualifications
3+ Customer Relationship Management experience
Marketing Automation experience
Business Analytics exposure
BS / BA in relevant area
Salary and Benefits $140,000 - $170,000 a year
Eligible for up to $30,000 in variable compensation (Max $200,000 OTE). Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.
Benefits and Perks Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage) offering exclusive travel and entertainment offers
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company – many opportunities to learn, excel and grow your career
EEO / Notice If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Hybrid
#J-18808-Ljbffr