Director of Customer Care & Operations

A leading supply chain management company is seeking a Director of Customer Operations in Westerville, Ohio. This role requires a dynamic professional to lead the Customer Care function and enhance customer experience. Responsibilities include overseeing tiered customer support, driving continuous improvement, and collaborating with cross-functional teams. Candidates should have proven experience in a customer-centric environment, exceptional leadership skills, and a data-driven mindset to monitor performance and optimize workflows. Strong communication and team management abilities are also essential. #J-18808-Ljbffr