Pharmacy Account Manager, ECS
Micro Merchant Systems, Inc., Uniondale, New York, United States, 11553
PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the‑art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.
At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e‑commerce platform.
Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.
JOB SUMMARY PrimeRx is seeking an experienced Account Manager who will serve as primary point of contact for PrimeRx customers. The Enhanced Client Service Team is responsible for owning and building relationships with their managed accounts. The Account Managers role is to develop a communication plan with the client that promotes awareness about our products, tools, interfaces, modules and services. They will be the gate keeper of our customer’s business goals and objectives. The Account Managers will leverage the company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.
This position is open to candidates located in New York, New Jersey, and California only.
KEY RESPONSIBILITIES
Develop and sustain long term customer relationships resulting in client retention
Responsible for developing a communication plan with the client that promotes awareness about products, tools, interfaces, modules, services, etc.
Perform Quarterly Business Reviews
Provide Outreach Calls to all accounts
Site Visits to all accounts through the year
Be the gate keeper of our customer’s business goals and objectives
Responsible for articulating the needs and desire of the customer and translating them into deliverable plans
Responsible for having an in-depth knowledge of all company products and services
Basic Troubleshooting of issues identified by customer
Stay abreast of industry trends
Responsible for leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Serve as project manager to incorporate new products and or services required either internally at the company level or with clients
Follow plans created by Executives to achieve corporate initiatives
Ensure customer expectations are met by maintaining open, clear and consistent dialogue with external end users and internal contacts
Provide weekly reports for all account management activities performed
Convey industry trends and product feedback from pharmacy stakeholders to internal teams to assist in developing product enhancements and additional offerings
Provide awareness of new features/products and offerings
Serve as an extension to support to help identify solutions that aid in managing the customer’s expectations
Proactively identify, recommend, and implement process and other operational improvements
Perform any other duties as deemed necessary to provide quality service to the PrimeRx customer base and improve overall satisfaction
JOB COMPETENCIES
Business Acumen
Presentation Skills
Customer Focus
Interpersonal Savvy
Problem Solving
Perseverance
Comfort Around Higher Management
Managing and Measuring Work
Standing Alone
QUALIFICATIONS
Registered pharmacy technician with a minimum of 3 years of pharmacy technician experience (preferred).
Experience in account management, customer success, or a similar role (preferred).
Bachelor’s degree in business, healthcare, or a related field (preferred).
Proficiency with CRM platforms and data analysis tools (preferred).
WORKING CONDITIONS
Travel for customer engagement and industry events
BENEFITS
Cafe- In HQ
Medical Insurance
Vision Insurance
401k Safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third‑party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal‑opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
This position is open to candidates located in New York, New Jersey, and California only.
The salary rate for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the hourly range is subject to adjustment to align with market conditions and company policies.
The pay range for this role is:
65,000 - 75,000 USD per year (Uniondale, New York)
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At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e‑commerce platform.
Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.
JOB SUMMARY PrimeRx is seeking an experienced Account Manager who will serve as primary point of contact for PrimeRx customers. The Enhanced Client Service Team is responsible for owning and building relationships with their managed accounts. The Account Managers role is to develop a communication plan with the client that promotes awareness about our products, tools, interfaces, modules and services. They will be the gate keeper of our customer’s business goals and objectives. The Account Managers will leverage the company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.
This position is open to candidates located in New York, New Jersey, and California only.
KEY RESPONSIBILITIES
Develop and sustain long term customer relationships resulting in client retention
Responsible for developing a communication plan with the client that promotes awareness about products, tools, interfaces, modules, services, etc.
Perform Quarterly Business Reviews
Provide Outreach Calls to all accounts
Site Visits to all accounts through the year
Be the gate keeper of our customer’s business goals and objectives
Responsible for articulating the needs and desire of the customer and translating them into deliverable plans
Responsible for having an in-depth knowledge of all company products and services
Basic Troubleshooting of issues identified by customer
Stay abreast of industry trends
Responsible for leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Serve as project manager to incorporate new products and or services required either internally at the company level or with clients
Follow plans created by Executives to achieve corporate initiatives
Ensure customer expectations are met by maintaining open, clear and consistent dialogue with external end users and internal contacts
Provide weekly reports for all account management activities performed
Convey industry trends and product feedback from pharmacy stakeholders to internal teams to assist in developing product enhancements and additional offerings
Provide awareness of new features/products and offerings
Serve as an extension to support to help identify solutions that aid in managing the customer’s expectations
Proactively identify, recommend, and implement process and other operational improvements
Perform any other duties as deemed necessary to provide quality service to the PrimeRx customer base and improve overall satisfaction
JOB COMPETENCIES
Business Acumen
Presentation Skills
Customer Focus
Interpersonal Savvy
Problem Solving
Perseverance
Comfort Around Higher Management
Managing and Measuring Work
Standing Alone
QUALIFICATIONS
Registered pharmacy technician with a minimum of 3 years of pharmacy technician experience (preferred).
Experience in account management, customer success, or a similar role (preferred).
Bachelor’s degree in business, healthcare, or a related field (preferred).
Proficiency with CRM platforms and data analysis tools (preferred).
WORKING CONDITIONS
Travel for customer engagement and industry events
BENEFITS
Cafe- In HQ
Medical Insurance
Vision Insurance
401k Safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third‑party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal‑opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
This position is open to candidates located in New York, New Jersey, and California only.
The salary rate for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the hourly range is subject to adjustment to align with market conditions and company policies.
The pay range for this role is:
65,000 - 75,000 USD per year (Uniondale, New York)
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