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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,521,533,541,553],{"_429":428,"_434":511,"_452":453,"_444":445,"_243":512,"_441":513,"_427":428,"_111":514,"_431":194,"_433":194,"_454":453,"_442":515,"_425":516,"_455":456,"_430":127,"_476":517,"_460":518,"_478":514,"_479":515,"_481":482,"_483":519,"_485":520},["D",1770602400000],"Customer Service Representative

Jazz Home Services is not just another HVAC service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where every team member is valued and empowered to succeed.\nCurrently seeking a full-time Customer Service Representative who is responsible for delivering an exceptional customer experience by serving as first point of contact for our customers. This role will handle inbound calls, schedule appointments, provide service support and ensure all customer interactions are handled with professionalism, accuracy and a solution focused mindset.\nKey Responsibilities:\nRespond to customer inquiries via phone, email, SMS etc. with professionalism, accuracy, and urgency.\nProvide clear information on HVAC, and plumbing products, services, maintenance plans, warranties, and company policies.\nAssist customers with placing orders, scheduling appointments, and processing returns or exchanges.\nHandle and resolve customer concerns with empathy, confidence, and strong problem-solving skills.\nOffer basic troubleshooting support for HVAC, and plumbing products and guide customers through simple installation or maintenance steps.\nCoordinate with technical teams for advanced troubleshooting and service needs.\nEscalate complex situations to the appropriate department or manager when needed.\nEnsure accurate processing of customer orders and timely fulfillment.\nMonitor order status, proactively communicate updates, and set clear expectations with customers.\nMaintain and update customer accounts and records within the CRM system.\nProvide customers with information about promotions, discounts, maintenance plans, and new product offerings.\nHelp customers choose the right service or product based on their needs. No hard sales, but confident guidance encouraged.\nIdentify opportunities to enhance the customer's experience and strengthen loyalty.\nQualifications\n12 years of customer service experience; HVAC or home-services industry experience is a strong plus.\nFamiliarity with HVAC systems or terminology preferred; willingness to learn quickly is essential.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and a calm, professional approach to conflict resolution.\nComfortable working in a fast-paced environment with high call volume.\nProficient with customer service tools, CRM systems, and standard office software.\nAbility to multitask effectively while maintaining accuracy and attention to detail.\nPositive attitude, team-oriented mindset, and commitment to delivering exceptional customer experiences.\nSales or upselling experience not required, but a natural ability to guide customers toward the right solutions is a plus.\nAbility to work a 4x10 schedule (four 10-hour shifts per week) with flexibility for evenings or weekends as needed.\nPhysical Demands:\nStand/Sit: Must be able to remain in stationary position 50% of the time\nMay be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run\nMay be required to drive and sit for long periods of time\nMust be able to maneuver up to 25 lb. by lifting, carrying, pushing\nWhat We Offer!\nIndustry Leading Benefits Package\nMedical, Dental, Vision\nEmployee Discounts\nCareer growth opportunity\nPaid Holidays, generous PTO plan, Sick Pay available based on position\n401(k), IRA\nPAY TRANSPARENCY:\nThe hourly pay opportunity for this role ranges is up to $20/hr. Pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.\nWe provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.\nJazz Home Services an

Equal Opportunity Employer . We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

","Customer Service Representative

Jazz Home Services is not just another HVAC service provider - we're a team of passionate professionals de...","Customer Service Representative","Pleasanton, California, United States, 94566",["B","2495450770"],"11 days ago","/jobs/2495450770-customer-service-representative","/jobs?location=Pleasanton%2C+California%2C+United+States%2C+94566","/jobs?keyword=Customer+Service+Representative",{"_429":428,"_434":522,"_452":453,"_444":523,"_243":438,"_441":438,"_427":428,"_111":524,"_431":432,"_433":194,"_454":453,"_442":525,"_425":526,"_455":527,"_430":127,"_476":528,"_460":529,"_478":524,"_479":525,"_481":530,"_483":531,"_485":532},["D",1771113600000],"Bellows Plumbing, Heating, Cooling & Electrical","Sales Associate (Lead Generator)","Salinas, CA, US, 93911",["B","2619540661"],"Work at Bellows Plumbing, Heating, Cooling & Electrical","5 days ago","/jobs/2619540661-sales-associate-lead-generator","/jobs?keyword=Bellows+Plumbing%2C+Heating%2C+Cooling+%26+Electrical","/jobs?location=Salinas%2C+CA%2C+US%2C+93911","/jobs?keyword=Sales+Associate+%28Lead+Generator%29",{"_429":428,"_434":534,"_452":453,"_444":445,"_243":535,"_441":536,"_427":428,"_111":537,"_431":194,"_433":194,"_454":453,"_442":515,"_425":538,"_455":456,"_430":127,"_476":517,"_460":539,"_478":537,"_479":515,"_481":482,"_483":519,"_485":540},["D",1770598800000],"Customer Service Representative

Jazz Home Services is a top-notch Northern California contractor focused on providing significant value to our residential customers. We've been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We're always looking for people who are self-motivated and customer-focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.\nThe Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.\nKey Responsibilities:\nRespond to customer inquiries via phone or email in a timely and professional manner.\nProvide accurate information about HVAC products, services, warranties, and company policies.\nAssist customers with placing orders, scheduling appointments, and processing returns or exchanges.\nHandle and resolve customer complaints and issues efficiently and effectively.\nEscalate complex issues to the appropriate department or manager when necessary.\nFollow up with customers to ensure their issues are resolved and they are satisfied with the service provided.\nOffer basic technical support and troubleshooting assistance for HVAC products.\nGuide customers through installation and maintenance procedures for HVAC systems.\nCoordinate with technical support teams for advanced troubleshooting and service calls.\nEnsure the accurate processing of customer orders and their timely fulfillment.\nMonitor order status and communicate updates to customers.\nManage and update customer accounts and records in the CRM system.\nProvide customers with information about promotions, discounts, and new products.\nQualifications:\nMinimum of 1-2 years of experience in customer service, preferably in the HVAC industry.\nFamiliarity with HVAC systems and terminology is highly desirable.\nExcellent verbal and written communication skills.\nStrong problem-solving and conflict resolution abilities.\nProficient in using customer service software, CRM systems.\nAbility to multitask and manage time effectively.\nPositive attitude and a strong commitment to customer satisfaction.\nAbility to work in a fast-paced environment.\nWillingness to learn and adapt to new technologies and procedures.\nPhysical Demands:\nStand/Sit: Must be able to remain in the stationary position for 50% of the\nMay be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.\nMay be required to drive and sit for long periods of time.\nMay be required to maneuver up to 25 lb. by lifting, carrying, or pushing\nPay Transparency:\nThe starting rate for this opportunity ranges from $18 to $22 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.\nOther rewards may include incentive plan opportunities and annual bonus eligibility.\nWe provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.\nJazz is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

","Customer Service Representative

Jazz Home Services is a top-notch Northern California contractor focused on providing significant value to...","Contact Service Representative",["B","2495473325"],"/jobs/2495473325-contact-service-representative","/jobs?keyword=Contact+Service+Representative",{"_429":428,"_434":542,"_452":453,"_444":543,"_243":438,"_441":438,"_427":428,"_111":544,"_431":432,"_433":194,"_454":453,"_442":545,"_425":546,"_455":547,"_430":127,"_476":548,"_460":549,"_478":544,"_479":545,"_481":550,"_483":551,"_485":552},["D",1771459200000],"MillTown Plumbing, Heating, Cooling and Electrical","Commercial Sales Representative","Chelmsford, MA, US, 01824",["B","2619493661"],"Work at MillTown Plumbing, Heating, Cooling and Electrical","1 days ago","/jobs/2619493661-commercial-sales-representative","/jobs?keyword=MillTown+Plumbing%2C+Heating%2C+Cooling+and+Electrical","/jobs?location=Chelmsford%2C+MA%2C+US%2C+01824","/jobs?keyword=Commercial+Sales+Representative",{"_429":428,"_434":554,"_452":453,"_444":555,"_243":438,"_441":438,"_427":428,"_111":556,"_431":432,"_433":194,"_454":453,"_442":557,"_425":558,"_455":559,"_430":127,"_476":560,"_460":561,"_478":556,"_479":557,"_481":562,"_483":563,"_485":564},["D",1771200000000],"Buckeye Heating, Cooling & Plumbing","Sewer Sales - Buckeye","Worthington, OH, US",["B","2619499898"],"Work at Buckeye Heating, Cooling & Plumbing","4 days ago","/jobs/2619499898-sewer-sales-buckeye","/jobs?keyword=Buckeye+Heating%2C+Cooling+%26+Plumbing","/jobs?location=Worthington%2C+OH%2C+US","/jobs?keyword=Sewer+Sales+-+Buckeye","actionData","errors"]