Operations Strategist III (Underwriting)
To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy, and modify action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, presentations, and recommendations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.
Responsibilities
Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Lead and oversee project teams on most complex initiatives of significant business risk and impact across the organization
Oversee the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
Analyze and review operational dashboards with project progress, resource allocation, and communication status
Oversee regular project reviews to assess business alignment and identify areas for improvement
Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors and review results
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to most complex business services/or operation/or member service areas
Identify and collaborate with various levels of staff to accomplish tasks/assignments and recommend and execute most complex process improvements
Review as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve most complex operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, recommend change management techniques for efficiency/quality improvements to most complex processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
Provide results of and develop recommendations based on analysis and research of trends in support of most complex projects and initiatives
Lead the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
Identify most complex operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Lead staff in resolution of most complex and/or unique problems
Perform other duties as assigned
Qualifications
Expert knowledge of project/process improvement/change management methodologies
Extensive experience using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Significant experience in leading large projects/initiatives which have business risk and impact
Advanced in the use of PCs and software applications.
Ability to manage multiple activities simultaneously and achieve desired results
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Expert organizational, and planning and time management skills
Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Desired Qualifications
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
5-7 Years of Underwriting Experience Required
Exceptional communication skills (both verbally and in writing)
Expert level knowledge of current Underwriting policies and
Ability to present to large audiences and executive leadership
Ability to present on behalf of Credit Underwriting to internal and external business partners
Experience with independent research and proposal creation
Hours:
Monday - Friday, 8:00AM - 4:30PM
Locations:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE100 Best Companies to Work For® 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review theBenefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Info
Job Identification 28351
Job Category Member Service Resolution
Posting Date 01/26/2026, 01:36 PM
Apply Before 02/03/2026, 04:59 AM
Degree Level No Formal Education
Job Schedule Full time
Job Shift Regular Hours
Targeted Salary Range $78,400 - $123,200 annually
#J-18808-Ljbffr
Responsibilities
Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Lead and oversee project teams on most complex initiatives of significant business risk and impact across the organization
Oversee the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
Analyze and review operational dashboards with project progress, resource allocation, and communication status
Oversee regular project reviews to assess business alignment and identify areas for improvement
Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors and review results
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to most complex business services/or operation/or member service areas
Identify and collaborate with various levels of staff to accomplish tasks/assignments and recommend and execute most complex process improvements
Review as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve most complex operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, recommend change management techniques for efficiency/quality improvements to most complex processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
Provide results of and develop recommendations based on analysis and research of trends in support of most complex projects and initiatives
Lead the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
Identify most complex operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Lead staff in resolution of most complex and/or unique problems
Perform other duties as assigned
Qualifications
Expert knowledge of project/process improvement/change management methodologies
Extensive experience using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Significant experience in leading large projects/initiatives which have business risk and impact
Advanced in the use of PCs and software applications.
Ability to manage multiple activities simultaneously and achieve desired results
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Expert organizational, and planning and time management skills
Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Desired Qualifications
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
5-7 Years of Underwriting Experience Required
Exceptional communication skills (both verbally and in writing)
Expert level knowledge of current Underwriting policies and
Ability to present to large audiences and executive leadership
Ability to present on behalf of Credit Underwriting to internal and external business partners
Experience with independent research and proposal creation
Hours:
Monday - Friday, 8:00AM - 4:30PM
Locations:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE100 Best Companies to Work For® 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review theBenefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Info
Job Identification 28351
Job Category Member Service Resolution
Posting Date 01/26/2026, 01:36 PM
Apply Before 02/03/2026, 04:59 AM
Degree Level No Formal Education
Job Schedule Full time
Job Shift Regular Hours
Targeted Salary Range $78,400 - $123,200 annually
#J-18808-Ljbffr