Overview
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. As a
National Field Support Representative , you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues. Responsibilities
As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills to resolve internet, video, and telephone issues for customers. You’ll be at the hub of our workload management infrastructure, acting as traffic controller for Field Technicians to enable efficient and timely service. You’ll interface directly with customers to resolve their issues using strong customer service skills. Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Required Qualifications
Education:
High School Diploma or equivalent Technical skills:
MS Office and computer literate Abilities:
Problem-solving, critical thinking, communication, adaptability, and willingness to learn Schedule:
Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays Preferred Qualifications
Experience:
2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service Education:
College coursework or equivalent experience in technology Get to Know Us. Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Grow Your Career Here. We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. As a
National Field Support Representative , you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues. Responsibilities
As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills to resolve internet, video, and telephone issues for customers. You’ll be at the hub of our workload management infrastructure, acting as traffic controller for Field Technicians to enable efficient and timely service. You’ll interface directly with customers to resolve their issues using strong customer service skills. Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Required Qualifications
Education:
High School Diploma or equivalent Technical skills:
MS Office and computer literate Abilities:
Problem-solving, critical thinking, communication, adaptability, and willingness to learn Schedule:
Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays Preferred Qualifications
Experience:
2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service Education:
College coursework or equivalent experience in technology Get to Know Us. Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Grow Your Career Here. We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr