Overview
The Billing Specialist Agent is responsible for managing the financial aspects of patient care, including insurance claims, patient billing, payment processing and claims submission. The Billing Specialist Agent will ensure accurate and timely billing, follow up on unpaid claims and outstanding patient balances. This position requires full-time, on-site presence at our Plano, TX office.
Responsibilities
Preparing and submitting claims to insurance companies
Receive and process payments from insurance companies and patients including posting payments and reconciling accounts
Investigating and resolving denied or unpaid claims and resubmitting claims when necessary
Answering patient billing questions, explaining invoices and assisting with payment plans
Utilize the EMR systems and billing systems to manage patient information, insurance denials and billing records
Be in compliance with HIPAA regulations and billing laws and guidelines
Document and maintain records on each open claim
Perform necessary follow-up to ensure proper payment is received
Identify and resolve billing issues
Follow-up on report status of past insurance and patient accounts
Perform various collection actions including contacting patient by phone, correcting and resubmitting claims
Work daily insurance correspondence as needed
Answer questions from patients, co-workers, and insurance companies
Work Hold Buckets
Any other duties as assigned
Job Specifications
Must be able to provide professional, responsive, and positive customer service
Must be able to verify insurance eligibility for Psychiatry, Neurology and Primary Care Providers
Ability to sit for long periods of time working at a desk and accessing a variety of systems
Accuracy with attention to detail
Ability to manage time and meet goals and deadlines
Ability to work both independently and/or as part of a team in a fast-paced environment
Strong analytical and problem-solving skills
Well organized; ability to prioritize multiple projects and deadlines and be able to multi-task
Ability to work under pressure
Good customer service skills including sound sensitivity judgement and courteous phone manner
High energy: productive work habits, flexible and adaptable to change
Experience with computer programs
Requirements
High School or equivalent
2 – 4 years’ experience obtaining insurance verification and authorizations
2 – 4 years’ experience with medical accounts receivable
Knowledge of medical coding and claims
Candidates must be able to work on-site in Plano, TX; remote work is not available for this role.
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Responsibilities
Preparing and submitting claims to insurance companies
Receive and process payments from insurance companies and patients including posting payments and reconciling accounts
Investigating and resolving denied or unpaid claims and resubmitting claims when necessary
Answering patient billing questions, explaining invoices and assisting with payment plans
Utilize the EMR systems and billing systems to manage patient information, insurance denials and billing records
Be in compliance with HIPAA regulations and billing laws and guidelines
Document and maintain records on each open claim
Perform necessary follow-up to ensure proper payment is received
Identify and resolve billing issues
Follow-up on report status of past insurance and patient accounts
Perform various collection actions including contacting patient by phone, correcting and resubmitting claims
Work daily insurance correspondence as needed
Answer questions from patients, co-workers, and insurance companies
Work Hold Buckets
Any other duties as assigned
Job Specifications
Must be able to provide professional, responsive, and positive customer service
Must be able to verify insurance eligibility for Psychiatry, Neurology and Primary Care Providers
Ability to sit for long periods of time working at a desk and accessing a variety of systems
Accuracy with attention to detail
Ability to manage time and meet goals and deadlines
Ability to work both independently and/or as part of a team in a fast-paced environment
Strong analytical and problem-solving skills
Well organized; ability to prioritize multiple projects and deadlines and be able to multi-task
Ability to work under pressure
Good customer service skills including sound sensitivity judgement and courteous phone manner
High energy: productive work habits, flexible and adaptable to change
Experience with computer programs
Requirements
High School or equivalent
2 – 4 years’ experience obtaining insurance verification and authorizations
2 – 4 years’ experience with medical accounts receivable
Knowledge of medical coding and claims
Candidates must be able to work on-site in Plano, TX; remote work is not available for this role.
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