Bilingual Spanish HR Coordinator (entry level), Contact Center-Hybrid Schedule
Aramark, Nashville, Tennessee, United States, 37247
Overview
The HR Coordinator, tier 1 Shared Services is a member of the myHR (shared services) call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, staffing, benefits and performance management.
The HR Coordinator, Tier 1 will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing lifecycle transactions such as onboarding, status change, compensation, separations, etc.
Responsibilities
Provide excellent customer service in response to phone and online inquiries from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure correct work category is assigned.
Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.
Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
Perform quality assurance reviews on electronic and manual transactions.
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
Process HR transactions in HCMS.
Run queries and ad-hoc reports from HCMS as needed.
Triage cases as received.
Review and ensure case was completed fully and accurately.
HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes.
Participation in employee engagement activities.
Special projects as assigned.
Qualifications
Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Experience working in a call center environment strongly preferred
Effective verbal communication skills
Effective listening skills
Strong customer service orientation
Confident phone presence
Strong ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving and follow-through skills
Strong computer/technical skills; previous HRIS experience preferred
Ability to remain positive under pressure
Benefits
Flexible work arrangements
Generous PTO, Vacation and 9 paid holidays
Volunteer days, community partnerships, Employee Assistance Program
Employee discounts on select services and products
Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
Adoption Assistance & Paid Parental Leave
Tuition Funding Sources and Scholarship Programs
Retirement plan (401K or SIRP for those eligible) with match on annual contributions
#J-18808-Ljbffr
The HR Coordinator, Tier 1 will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing lifecycle transactions such as onboarding, status change, compensation, separations, etc.
Responsibilities
Provide excellent customer service in response to phone and online inquiries from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure correct work category is assigned.
Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.
Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
Perform quality assurance reviews on electronic and manual transactions.
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
Process HR transactions in HCMS.
Run queries and ad-hoc reports from HCMS as needed.
Triage cases as received.
Review and ensure case was completed fully and accurately.
HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes.
Participation in employee engagement activities.
Special projects as assigned.
Qualifications
Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Experience working in a call center environment strongly preferred
Effective verbal communication skills
Effective listening skills
Strong customer service orientation
Confident phone presence
Strong ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving and follow-through skills
Strong computer/technical skills; previous HRIS experience preferred
Ability to remain positive under pressure
Benefits
Flexible work arrangements
Generous PTO, Vacation and 9 paid holidays
Volunteer days, community partnerships, Employee Assistance Program
Employee discounts on select services and products
Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
Adoption Assistance & Paid Parental Leave
Tuition Funding Sources and Scholarship Programs
Retirement plan (401K or SIRP for those eligible) with match on annual contributions
#J-18808-Ljbffr